Centre Activity manager

Vacancy: Centre Activity manager
Company: JCA
Category: Management, Multi sports, Operations
Dates: Opportunities start February 2012
Salary: Competitive

Directly reporting to the Travel Class Operations Team, the Centre Activity Manager is responsible for the management and product delivery at the centre, Travel Class staff and the safety and welfare of all our customers. Managing a team of  Activity staff, you will ensure that your staff are motivated, presented in line with company grooming standards and focused on delivering excellent results throughout the operation. You will act as the focal point of management and customer service contact for our suppliers and visiting groups prior to and throughout the operation. The activity team will act as exemplary role models and be a key point of contact for all customers throughout their stay.

What You'll Be Doing

• Promoting excellent customer service, communicating with all customers (internal and external) ensuring that expectations are exceeded and all targets are achieved.
• Developing sustainable relationships with customers (internal & external) prior to arriving on centre and throughout the operation.
• Ensuring that Party Leader Welcome Meetings are effectively delivered throughout the operation.
• Ensuring that all customer (internal & external) queries, enquiries, any complaint issues are dealt with in a polite, effective and in a timely manner, prior to arrival on site and throughout the operation.
• Responsible for ensuring that the Company’s Health and Safety Policy is adhered to and that excellent standards of Health and Safety are maintained on site, including accurate record keeping and report writing.
• Responsible for ensuring that all parts of the site will adhere to BAHA, LOtC, Adventuremark, BCU & AALA  standards and procedures.
• Compliance with the Company’s child protection policy at all times.
• Ensuring that effective activity programme timetabling is in place for all groups to maximize the experience of all customers during their stay.
• Ensuring that all promotional material is in line with the operational presentation / display standards and that the highest standards are maintained throughout the season.
• Pro-active quality control of all aspects of delivery and program development in liaison with the  Travel Class Operations Team.
• Ensure the Company’s Equal Opportunity policy is being followed in all aspects of the operation.
• Responsible for the development of all Travel Class staff ensuring that timetabled performance development reviews and regular one to ones with team members are completed.
• Coordinating onsite staff training and apprenticeship work in compliance with the Travel Class induction scheme and the activity standards and procedures.
• Co-ordinate timely staff movements when required.
• Ensuring that all activity areas on & off centre are set out as per Travel Class operational guidelines and that equipment is well maintained and presented throughout the season.
• Actively promote the Travel Class products on site to ensure that all financial targets are achieved on a weekly basis.
• Responsibility of merchandise, weekly stock reconciliation and financial reporting.
• Adhere to weekly administration duties & reporting deadlines.
• Co-ordinate and facilitate inspection visits from both Head Office, Party Leaders and Safety Personnel.
• Any other tasks requested by the Travelclass Operations and Development Manager and Operations Team deemed relevant to this role.

What We're Looking For

• Promoting excellent customer service, communicating with all customers (internal and external) ensuring that expectations are exceeded and all targets are achieved.
• Developing sustainable relationships with customers (internal & external) prior to arriving on centre and throughout the operation.
• Ensuring that Party Leader Welcome Meetings are effectively delivered throughout the operation.
• Ensuring that all customer (internal & external) queries, enquiries, any complaint issues are dealt with in a polite, effective and in a timely manner, prior to arrival on site and throughout the operation.
• Responsible for ensuring that the Company’s Health and Safety Policy is adhered to and that excellent standards of Health and Safety are maintained on site, including accurate record keeping and report writing.
• Responsible for ensuring that all parts of the site will adhere to BAHA, LOtC, Adventuremark, BCU & AALA  standards and procedures.
• Compliance with the Company’s child protection policy at all times.
• Ensuring that effective activity programme timetabling is in place for all groups to maximize the experience of all customers during their stay.
• Ensuring that all promotional material is in line with the operational presentation / display standards and that the highest standards are maintained throughout the season.
• Pro-active quality control of all aspects of delivery and program development in liaison with the  Travel Class Operations Team.
• Ensure the Company’s Equal Opportunity policy is being followed in all aspects of the operation.
• Responsible for the development of all Travel Class staff ensuring that timetabled performance development reviews and regular one to ones with team members are completed.
• Coordinating onsite staff training and apprenticeship work in compliance with the Travel Class induction scheme and the activity standards and procedures.
• Co-ordinate timely staff movements when required.
• Ensuring that all activity areas on & off centre are set out as per Travel Class operational guidelines and that equipment is well maintained and presented throughout the season.
• Actively promote the Travel Class products on site to ensure that all financial targets are achieved on a weekly basis.
• Responsibility of merchandise, weekly stock reconciliation and financial reporting.
• Adhere to weekly administration duties & reporting deadlines.
• Co-ordinate and facilitate inspection visits from both Head Office, Party Leaders and Safety Personnel.
• Any other tasks requested by the Travelclass Operations and Development Manager and Operations Team deemed relevant to this role.

What We Can Offer You

• A seasonal contract with remuneration corresponding to the size of the centre and the experience of the individual.
• The position is live in, including full board accommodation.
• Performance related Bonus scheme.
• Opportunity to gain additional NGB and other Nationally recognised Qualifications (where applicable).
• Opportunity to gain the Work Based Learning unit of the TAQA Assessors Qualification.
• Opportunity to gain Business Administration Apprenticeship Level 2.
• Opportunity to gain further experience working within the TUI Travel PLC Activity Sector and with third parties.