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HOLIDAYBREAK 2011

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kaleidoscope83 View Drop Down
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    Posted: 22 December 2010 at 11:58
HI ALL,
 
I went for an interview for job of courier with Holidaybreak recently and got the job! Well chuffed and can't wait to start Wink
I'm excited to find out where I will be going, but I'm guessing I shall be waiting some time...............
I have asked for France and put earliest start date as 7th April 2011. 
Is anybody else working as a courier for HOLIDAYBREAK around that time?
Would love to hear from anybody who has worked for them or is working for them in 2011.
 
 
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kerry_452 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kerry_452 Quote  Post ReplyReply Direct Link To This Post Posted: 23 December 2010 at 02:05
well done !!! got my interview first week in Jan eeek! check out the summer forum on here, theres loads of holidaybreak-ers.
-k-
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kaleidoscope83 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kaleidoscope83 Quote  Post ReplyReply Direct Link To This Post Posted: 23 December 2010 at 10:02
Well Done Kerry!!!
 
Hope your interview goes well....I'm sure you will be fine, just be confident :-)
Good Luck!! x
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GeorginaL Quote  Post ReplyReply Direct Link To This Post Posted: 03 January 2011 at 14:13
gang - have you seen the Camping in Europe panel on this forum, thats where you need to be looking for HB info!! Hope that helps. Good luck everyone!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote steven.miles Quote  Post ReplyReply Direct Link To This Post Posted: 06 January 2011 at 18:50
Hey, I've got my interview for HolidayBreak in a couple of weeks and was just wondering what the interview is like? What type of questions do they ask? And what does the language assessment section entail? Any information you can give would be greatly appreciated because I'm really nervous lol! 
Thanks, Steven x
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bird Quote  Post ReplyReply Direct Link To This Post Posted: 09 January 2011 at 21:33
Hi Stephen
 
You all wait together then you all go through together to watch a dvd about a day in the life as a courier, its only about 10 mins long. After this you are all given  a test, it's 5 situations and multiple answers.......it's easy commom sense stuff.
 
The interview is very relaxed and they ask you the same questions as you answered on your application form, it takes about 30mins. It's nothing really to worry about they are looking for confident people who understands that customer care is important and that the job is hard work. There will be two people one asking you questions the other making notes.
 
 One of the questions you make get asked is how do you keep urself motivated doing the same repetative work?
 
I always find it best if you have some questions to ask them, but try to ask ones they have already answered.
 
I can't help you with the launage part has i can only speak English but if i have put down you can speak a language you are going to get tested on this, the interviews are site managers in Europe and speak the langage fluently.
 
Hope this all helps and good luck xx
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kaleidoscope83 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kaleidoscope83 Quote  Post ReplyReply Direct Link To This Post Posted: 10 January 2011 at 10:14
Hi Stephen,
 
I recently had an interview with holidaybreak.
There was only 10 of us in the group. We were introduced to some of the staff and then taken into a meeting room.
Firstly, we watched a video showing 'life as a courier' and we could ask questions after.
 
There was a short (multiple choice) test, which was based on scenarios/what you would do in certain situations & also questions relating to a booking chart.
There were 10 questions in total and you will have 20 mins to complete them.
 
As for the language test, it depends upon what you put down in your application.
I mentioned that I could speak basic French, but in the interview I was given the choice of whether to do the language test or not. I didn't get tested.
Apparently, if you put down that you are fluent then they WILL test you! I think it is loosely based upon directing a customer to the hospital/doctors. And translating a short written paragraph into English.
 
You will be fine Smile
 
The atmosphere was very relaxed and the interviewers were lovely. Just be confident, keep smiling and most importantly, be yourself! Very best of luck.........I hope you get the job.
 
Have you got your interview in Cheshire?
I am waiting to hear back from HB as to when I am going out and where to (Hopefully France) . It will be my first season this year!!
Have you any idea where you want to go Stephen?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kerry_452 Quote  Post ReplyReply Direct Link To This Post Posted: 11 January 2011 at 00:04
oooh got my interview end of jan in northwich (only in hazel grove so fine for me).
must have changed the interview process this year then when i trying to found about it last year everybody was saying how hard it was and that there was alot of roleplaying & presentations, what you've descibed is defo my cup of tea.
i think i'm going to get abit embarressed tho with my french test (oh by the way basic french last year was directing to a swimming pool) i know french but for some reason i just cant do the accent lol.
-k-
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kaleidoscope83 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kaleidoscope83 Quote  Post ReplyReply Direct Link To This Post Posted: 11 January 2011 at 09:11
Hi Kerry Tongue
 
Not long 'til your interview............is it your first one with HB?
From what I've read, they are a great company to work for.
Yeah, there was no roleplay or anything, so I was happy about that! lol
 
Hopefully your language test won't be too difficult, I wouldn't worry about the accent. They just want to know that you understand the language really.
Let me know how it goes.............
 
Have you chosen where you want to go /when you want to start?
I hope that I get France, but I put down that I'm happy to go anywhere- leave it as a surprise!!
I rang up on Friday to ask if they have placed me anywhere yet, but they said they will start allocations at end of Jan. Guess I will have to wait...........I'm soooo excited!! lol
 
Anyway, I wish you the Best of Luck!!!
Keep in touch xx
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Post Options Post Options   Thanks (0) Thanks(0)   Quote westy Quote  Post ReplyReply Direct Link To This Post Posted: 11 January 2011 at 14:46
hi if u get paris and loire ure area manager is sarah newman and u will be on berny,paris,chambord,saumur,pierfitte or st cats
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tasha555 Quote  Post ReplyReply Direct Link To This Post Posted: 11 January 2011 at 17:00
Heya ive applied for the same jobs about a week ago,i had a phone call saying im getting a email tomorrow O.o i hope its good news really just to get away from my current job lol.If any of you got facebook add me id be happy to chat to you about anything,and hear what you've done..http://www.facebook.com/tasha555
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kerry_452 Quote  Post ReplyReply Direct Link To This Post Posted: 11 January 2011 at 23:16
I applied late last year & when I finaly got my interview date it was the same as my hospital app so moved HB date only to find if I got through that I would only be a reserve that wouldnt start until july.
 
I've put down anywhere although I do hope I'm not in a quiet or the most loudest area either (want to start of in the middle lol), my first time working abroad so I'm nervous - actually this would be my second time overseas overall eeek.
 
I know I'm getting ahead of myself but already thinking how the heck am I going to get everything in one suitcase that isn't over the limit - oh does anyone know if we have to go to Holland first for training ? - last I think it was canceled and everyone went by coaches instead (I know Manc's had to go down to Warrington for the coach then after it was Birmingham, no idea after that) and quite a few people got moved around by train or crappy "you over the limit by 1kg so you must pay like hundreds of pounds" planes lol.
 
-k-
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tasha555 Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2011 at 00:19
Oh how do they get to the destinations,coach or plane?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kaleidoscope83 Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2011 at 08:31
Hi Westy Smile
 
Have you worked on one of those sites in Paris/Loire before then?
Did you have a good season out there?
I've got a feeling I will get Paris........always wanted to go there!! Will wait and see.
Are you with HB again this season?
 
It will be my first season this year, so any advice you can give me on things to take etc, would be great!
I'm also thinking of applying for a CaxtonFX card to use out there, so I don't have any ATM charges etc-do you recommend them?
 
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kaleidoscope83 Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2011 at 08:35
Hiya Tasha Smile
 
Hope you get the job!! Is it for Courier?
Do you know when you want to start and where you want to be based?
 
FRANCE for me hopefully, and I can't wait.....it's so exciting!!!
 
xxx
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote westy Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2011 at 10:06
everyone going for caxton card worked all sites in paris and loire esp montage , take ure laptop with you wifi on most sites chambord and saumur free berny 2.50 an hour or 5 for all day pass paris not bad site nowt on there ie pool but station 5 min away to get to paris and the town is really good dont take to many clothes you wont wear them if ure on montage take warm things its freezing at the start
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tasha555 Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2011 at 10:50
Ive just had a email this morning gotta arrange an interview....Hey kale whats your facebook name so i can add you..
Im gonna phone them later to arrange  an interview,i didnt think id get it but woop!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tasha555 Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2011 at 11:06
10th Feb is my interview date..
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kerry_452 Quote  Post ReplyReply Direct Link To This Post Posted: 15 January 2011 at 13:01
Mines the 27th jan.
 
God i hate bloody technology last year we had everything by post and its now all in our email - can somebody please copy & paste the "day in the life" onto here, its the only one that won't open. I think i'm going to get there an hour eariler to find my way about, look at the accomodation, and fill out the forms, my library charges 20p per print out and 25p per copy (i've got 12 pages of certificates plus need my id, i'm gonna go bankrupt lol).
 
Also i'm getting abit worried that they've put me down as an apprenticeship, i've already done a admin one to be honest its a bloody hassle - too time consuming & the pay is from £75 to £100 - when i rang up to say i didnt want to do that the guy just said "hmmm well it might be ok" gah!
 
-k-
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kaleidoscope83 Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2011 at 18:25
Hiya Kerry_452 Smile
 
Here's a day in the life for ya................ You will get another copy at your interview anyway.
I know what ya mean bout technology......I had to go the library to print mine off!! (10p per copy at mine tho LOL )
Great idea to get there early, I went an hour early and used the canteen. Lovely food in there and good prices for what you get.
Didn't have a look around the site, but I wish I had done. I just wanted to get in there and get some food!!
 
Good luck with your interview!!! Hope you get the job.
 
Let me know.......
 
Naomi x
 
 

A Day in The Life of a Courier

About 8.30am after breakfast, I have to walk down to the reception, as this is my main duty for today. I have to open up and start cleaning the windows and setting out the furniture, watering the plants and updating the Weather Board! (Sunny today) I then get on with some paperwork- checking the booking faxes that have arrived overnight and update the Booking Charts. I also check the Daily Site Planner for the day’s arrivals.

The rest of the team are back at the live area with the Team Leader who allocates everyone’s cleans, They have 4 or more each today- I only have 3 as I am on Reception; normally it would be a few more. I check the Site planner for any special requests (families with young children often ask for Cots and High Chairs). We have these in our Store Tent so I make a note to collect them on my way to my first clean.

Soon customers are coming to the reception, so I deal with their queries and offer them suggestions on days out. One family mentions a quiet little beach they’ve found a short cycle away – I think I’ll head down there on my next day off! I also say goodbye to some families that are leaving and help them check their route to the port.

At around 9.30am after morning reception I head off to prepare the accommodation for this afternoon’s arrivals. I get everything I need from the Store Tent then I get stuck in! I clean from room to room making sure everything is done- before I know it I’m vacuuming the last room and the Mobile Home is spotless. Feeling pleased with myself, I move on to the next one.

After I have completed my cleans, I have to be on reception at 15:00, so I quickly head to the living area, make some lunch and chat to my friends. I get changed ready to greet the afternoon arrivals, and then I’m back at the Reception (my hard work this morning really paid off!) The families will soon be arriving. I show them in to their accommodation and make them feel at home telling them about the facilities on-site and passing on the local knowledge I’ve gained cycling around on my days off (you get pretty fit doing this job!). I get a real sense of pride when they remark on how clean their accommodation is!

The rest of the day is pretty varied – I make sure any gas bottle changes, small maintenance jobs and any customer requests are done before giving the Store Tent a quick tidy up. Before I finish for the day I decide to go to visit the Parker family who arrived a few days ago. I find out if there’s anything they need and we chat about what they’ve been doing and what they plan to do. They offer me a cold drink (which is much appreciated as it’s been very hot today!) They also invite me to join their BBQ so I arrange to go back later.

The last job of the day is to check in the reception for any messages then I change and go back for the BBQ. Later, I meet up with the rest of my team- Some of them are relaxing in the live area, but it’s my day off tomorrow so a few of us get ready to head into the local town.

 

Courier Job Description

The main purpose of the Courier role is to ensure that customers receive a holiday that meets / exceeds their expectations by providing a high level of customer care, and to ensure that customer accommodation is maintained / cleaned to a high standard.

Courier Duties as follows:

Clean and prepare accommodation for new arrivals

To welcome customers to the campsite and to show them into their accommodation.

To maintain tents and mobile homes as required, arranging for the repair / replacement of damaged equipment and replenishing gas supplies.

To carry out regular reception duties which include administration and updating of local information.

To accompany customers to Doctors, Dentist, and Garage etc as required. To act as an interpreter.

To provide advice to customers about local services and places of interest.

To provide support and assistance to customers in the event of an emergency.

To be responsible for ensuring the safekeeping of any company monies.

To offer assistance to the Children’s Courier(s) when required.

To be familiar with information contained in “Your Campsite Manual” and ensure company policy and standards are maintained

To remain flexible at all times with regards to duties and working hours.

To be actively involved in all aspects of montage / demontage.

To clean and prepare tents, mobile homes and equipment in preparation for the season or for

Winter storage

To erect / dismantle tents.

                    To distribute / collect equipment

 

Below is a list of some of the essentials we provide:

Weekly Wage of £145.86

· Return travel from a UK meeting point

· Comprehensive training though E Learning and on site.

· Accommodation

· Medical and luggage insurance

· A uniform

 
 
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