Activity Co-ordinator

Vacancy: Activity Co-ordinator
Company: JCA
Category: Management, Multi sports, Head Office
Salary: Competitive

Job Details

Main Purpose

As an Activity Coordinator you will be responsible for supporting the Centre Activity Manager in the day to day running of the centre. You will ensure the safety, welfare of staff, customers and the efficient delivery of the Travel Class product to all visiting groups. Assisting in managing a team of Senior Instructors & Activity staff, you will ensure that, they are motivated, presented in line with company grooming standards and are focused on delivering excellent results throughout the operation. You will be a key focal point of management and customer service contact for our suppliers and visiting groups prior to and throughout the operation. The activity team will act as exemplary role models and be a key point of contact for all customers throughout their stay.

Responsibilities

Promoting excellent customer service, communicating with all customers (internal and external) ensuring that expectations are exceeded and targets are achieved.
Developing sustainable relationships with customers (internal & external) prior to arriving on centre and throughout the operation.
Ensuring that Party Leader Welcome Meetings are effectively delivered throughout the operation.
Ensuring that all customer (internal & external) queries, enquiries, any complaint issues are dealt with in a polite, effective and in a timely manner, prior to arrival on site and throughout the operation.
Responsible for ensuring that the Company’s Health and Safety Policy is adhered to and that excellent standards of Health and Safety are maintained on site, including accurate record keeping and report writing.
Responsible for ensuring that all parts of the site adhere to BAHA, LOtC, Adventuremark, BCU & AALA standards and procedures.
Compliance with the Company’s child protection policy at all times.
Ensuring that effective activity programme timetabling is in place for all groups to maximize the experience of all customers during their stay.
Ensuring that all promotional material is in line with the operational presentation / display standards and that the highest standards are maintained throughout the season.
Pro-active quality control of all aspects of delivery and programme development in liaison with the Travel Class Operations Team.
Ensure the Company’s Equal Opportunity policy is being followed in all aspects of the operation.
Assisting in the development of all Travel Class staff ensuring that timetabled performance development reviews and regular one to ones with team members are completed.
Coordinating onsite staff training and apprenticeship work in compliance with the Travel Class induction scheme and the activity standards and procedures.
Assisting the Centre Activity Manager with timely staff movements when required.
Ensuring that all activity areas on & off centre are set out as per Travel Class operational guidelines and that equipment is well maintained and presented throughout the season.
Responsibility of merchandise, weekly stock reconciliation and financial reporting.
Actively promote the Travel Class products on site to ensure that Income targets are achieved on a weekly basis.
Adhere to weekly administration duties & reporting deadlines.
Assisting in the coordination and facilitation of inspection visits from both Head Office, Party Leaders and Safety Personnel
Any other tasks requested by the Travel Class Operations and Development Manager and Operations Team deemed relevant to this role.

Benefits

Seasonal contract
The position is live in and remuneration will include full board & accommodation
Opportunity to gain Customer Service Apprenticeship Level 2
Opportunity to gain Work Based Learning unit in the TAQA Assessors Qualification
Opportunity to gain further experience working within the TUI Travel PLC Activity Sector and or third parties
Opportunity to gain additional NGB & nationally recognised qualifications (where applicable)
Performance related bonus scheme

Person Specification

Role Requirements

21 years old or above.
Valid driving license
IT Literate.
Organisational skills to enable achievement of weekly deadlines & targets
Previous experience in working with targets (financial & non financial) & budgets
Previous management / supervisory experience.
Flexibility within role and to change location as per business needs
Motivational & inspiring to drive a team to achieve excellent results
Previous experience in working to BAHA, LOtC & other governing bodies policies, completion of required appendices & inspections
Excellent time management and ability to delegate where appropriate
Satisfactory receipt of ‘Subject Access Disclosure’ and ‘Enhanced CRB Disclosure’