Hotel Manager - Austria

Vacancy: Hotel Manager - Austria
Company: Crystal Ski
Category: Hotel jobs, Management Jobs
Dates: Now - April 2010
Salary: Competitive

To manage his/her team in order to provide the brochure promise to each customer, whilst maintaining a successful, profitable Club Hotel set in set in stunning locations in Austria, attracting guests with the highest expectations from their skiing holiday.

Key accountabilities & Responsibilities

Team Management

• Train and develop staff to maximise performance, aid retention and reduce turnover.
• Accountable for the delivery of the performance management process in line with Company procedures.
• Lead and inspire individuals to develop a highly motivated, committed team.
• Ensure team receive, understand & adhere to all company policies & procedures.
• Co-ordinate workload of staff within the hotel including rotas etc.

Commercial/Financial Management

• Manage overseas overhead budget following Resort Hotel Manager guidance.
• Accountable for hotel weekly accounts and all company paperwork as per company & audit procedures.
• Work within the company set budgets relating to food, linen and cleaning costs to provide the standard of service required.
• Control the cash handling within the hotel to ensure all relevant departments are aware of their responsibilities and cash/credit card payments are recorded accurately.
• Ensure a weekly banking takes place and is accounted for in line with company procedure.
• Ensure the security of monies held in the property and ensure the security of the hotel safe by limiting the access.
• Control all stocks within the hotel and ensure stock takes are completed accurately and on time each week for accounting purposes.
• Develop all aspects of incremental sales within the hotel, implementing new initiatives to meet and exceed targets.
• Develop the lunch time trade within the hotel, promoting new ideas in order to maximise on sales opportunities.

Quality Assurance/Customer Service

• Manage all aspects of the customer service within the hotel in order to anticipate and exceed customer expectations.
• Develop product knowledge to ensure accurate delivery of service.
• Monitor, analyse and provide feedback to all departments regarding complaints, CSQ's, and all other customer feedback in order to identify trends and take pro-active actions.
• Resolution of customer complaints within the hotel.
• Ensure in resort compensation guidelines are followed in conjunction with the Resort Manager/Resort Hotel Manager.
• Ensure all Health and Safety procedures are implemented according to Company standards.

Communication

• Keep Resort Hotel Manager and all staff informed on all relevant business issues & updates using varied methods of communication.
• Provide detailed and accurate reports as required by Resort Hotel Manager and Hotels General Manager.
• Escalate or communicate to Resort Hotel Manager all issues deemed fit or which cannot be resolved locally, or, which will have high customer/financial impact.
• Hold staff and management meetings on a weekly basis to review & improve performance, communicate minutes & actions to Resort Hotel Manager.

Supplier Management

• Carry out all supplier communication activity in line with company procedure (Local authorities, Government bodies etc.).
• Ensure suppliers have a full understanding of all product and service specifications in order to ensure effective delivery.
• Complete orders in line with company procedures to ensure correct stock levels are maintained.

Change Management

• Review services offered & obtain feedback from internal & external customers on an ongoing basis and contribute ideas for continued development.

Incident Management

• Manage all incidents in line with company procedures.
• Ensure all staff are adequately trained in local procedures.
• Anticipate potential problems/situations and act accordingly to create solutions.
• React in line with company procedure to any unexpected situations.

Key skills, knowledge, experience and competencies

• Good knowledge of the company processes/procedures.
• Knowledge of hotel environment.
• Knowledge of the Tourism industry.
• Experience in a hotel management role.
• Knowledge and understanding of sales strategies & business development.
• Customer Focus.
• Communication Skills.
• Accountability.
• Making decisions.
• Flexible and adaptable.
• Attention to detail.
• Motivated to succeed.
• Organisational skills.

Any additional relevant information

Some small hotels only have 1 manager and no supervisory team. These hotels require a 'hands-on' manager who can work well on their own initiative, whilst still motivating the team to deliver service standards.

Desirable

• Previous experience of working in a ski resort
• Second Language in either French or Italian
• 4 key technical skills (assessment criteria)
• Technical Skills 1: Using initiative to develop incremental sales & increase profitability.
• Technical Skills 2: Working in line with company budgets to achieve set targets.
• Technical Skills 3: Staff management and development.
• Technical Skills 4: Appropriate IT and language skills.

To apply for this role please click on "Apply Now" button below and you will be directed to Crystals online application form.