Chalet Manager

Skiworld

Skiworld are looking for highly motivated individuals with superb attention to detail, strong customer service skills and full of initiative. A Chalet Manager will proactively assist the Resort Manager in being responsible for the level of Customer Standards in resort. You will be required to act as line manager to the chalet staff while ensuring that budgets and customer satisfaction targets are achieved. Responsible for managing, monitoring and improving efficiency and performance within all chalets, ensuring that standards are kept consistently high and improved-upon across resort, that performance targets are met and exceeded, and ensuring that all Skiworld guests receive a consistently excellent level of service as a result.
 
Requirements: 
 
Essential Skills
Previous experience of running chalets with high standards of service
Previous staff management experience
Experience of managing budgets and chalet shopping
Excellent customer service & interpersonal skills
Excellent attention to detail
A flexible, hands-on and proactive approach
Highly motivated and able to motivate others
Able to work on own initiative and solve problems alone
Good conversational French/German
Strong communication skills both written and verbal
Good team player
Highly organised
Full clean driving licence

Desirable Skills
Previous Skiworld season experience
Fluent French/German
Experience of living and working aboard

Main responsibilities: 
 
To participate in the set-up of resort operations prior to the commencement of the season, ensuring that the resort is fully prepared for the arrival of the first customers.

To act as line manager to Assistant Chalet Manager where applicable.

To line-manage and motivate chalet staff in resort, to ensure high standards and maximum performance are attained and that staff turnover is minimised. To provide support and advice to all chalet staff to reach these targets.

To monitor chalet staff performance and quality of service provided, through regular chalet visits and questionnaire results, ensuring all areas conform to Company standards.

To perform regular visits and spot checks on all chalets as part of the monitoring / improvement process, to ensure Skiworld standards are being met and exceeded in all areas of chalet operations and to make recommendations for improvement as required.

To complete regular quality control checks during service to ensure the menu plan is followed and well presented, as well as hygiene and cleanliness checks out of chalet hours, returning completed paperwork to the Resort Manager.

To ensure that staff maintain excellent standards re: appearance and attitude throughout the season.

To act on feedback from chalet visits and from the Resort Manager in order to improve standards and performance wherever necessary. To take appropriate action when standards are not being met.

To be responsible for ensuring all chalet legality paperwork is in place, up to date and complying with Company policy.

To be responsible for ensuring that all chalets conform to Skiworld’s Health and Safety policy and due diligence procedures.

To identify staff training needs, and direct resources accordingly, in order to organise and conduct training for new staff as required during the season. To provide ongoing training for existing staff to help all chalet staff achieve their full potential.

To regularly monitor the financial performance of chalets, taking proactive steps as necessary and liaising with the Resort Accountant and Resort Manager to ensure that all chalet budget targets are met.

To assume responsibility for co-ordinating property supplies for all chalets including linen, cleaning products and chalet equipment, ensuring it is well maintained and appropriately used. To ensure these supplies are monitored, replenished and distributed correctly as per Skiworld policy and liaising with the Bourg Office where necessary.

To ensure that all chalet paperwork is completed on time every week and to assume responsibility for checking and collating this. To complete reports and paperwork as required in a timely way.

To gather feedback from chalet staff on potential improvements into all areas of chalet operations, including the menu plan and ideas for future recipes.

To be responsible for the general maintenance of hot tubs in chalets (if applicable) during the season. Full training will be given in this area.

To deal with any customer queries in order to ensure a high level of customer service.

To ensure operations are effectively closed down at the end of season so everything is correctly accounted for and handed back to Bourg.

To stand in for any role in resort and cover in the event of illness / injury.

To perform such other duties as may be reasonably required from time to time.

The role is 6 days a week, however, our Chalet Managers are required to be on call 24 hours a day, 7 days a week for emergencies.
 

All applicants for European positions must have a permanent National Insurance number, a UK or EU passport, a UK contact address and a UK bank account.