In 2010 we are pleased to launch Canvas Holidays Academy, our NVQ provision which will be free to all staff in France (excluding Cote D’Azur and Jura – it is not possible to complete the NVQ in these areas) and Spain.  The three types of NVQ provision are:

• Level 2 Customer Services for Couriers and Team Leaders
• Level 3 Customer Services (for those couriers who have previously completed Level 2 Customer Services)
• Level 2 Team Leading for Team Leaders based in Spain and Languedoc Roussillon

Canvas Academy is a fantastic opportunity to gain a nationally recognised, transferable qualification by gathering evidence from your job role and will help you develop confidence and skills when dealing with customer service situations. NVQ qualifications take approximately three months to complete. The majority of the qualification can be completed simply by doing your job and evidencing your work, so it’s not a case of writing lots of essays! Anyone is free to apply for the qualifications regardless of previous education or age however you must have started your contract by 15th June. Your Area Managers in conjunction with external assessors will assist you in working towards your qualification. You can sign up for this scheme at your residential training course, or if you are a returning courier and not attending a training course then you can ask your Area Manager for more details.

Some comments from 2009 staff include:

“The NVQ made me more aware of my behavior with customers, and developed my customer service skills.”

“You can gain a qualification whilst being hands on, and you feel are achieving something worthwhile.”

“Great to put on my CV.”

“The NVQ guys worked around me, I was able to plan the coursework around my duties.”