Mountain Bike Mechanic, Summer Alps

Job Details

Location: French Alps

As an MTB Mechanic, you will assist with the overall smooth running and ongoing maintenance of our fleet of mountain bikes across the resort. Reporting into the Head Bike Mechanic you will work on a rota basis to cover the bike workshop, based around our hotels and/or chalets, where you will maintain the fleet of specialised mountain bikes in your resort.

You will be carrying out repairs on our guests personal bikes when requested, assisting our guests with choosing the correct bike & ensuring they are set up correctly for their ride and ability. You will assist in the up selling of our specialised downhill bikes for the more serious mountain biker and ensure you meet set targets for sales on In-Resort bike servicing. You will have a series of logs to complete throughout each week when guests take out & return bikes.

Key Accountabilities & Responsibilities:

Customer Focus

  • Central point of contact & knowledge in resort for all guests; mountain bike servicing and up sales of specialised bikes
  • At the start of season complete all bike setup, servicing & maintenance. Ensuring all equipment meets with the company’s high standards
  • Represent the company in a professional, well presented manner at all times and in compliance with the company uniform policy

Operational

  • At the start of season complete all bike setup, servicing & maintenance. Ensuring all equipment meets with the company’s high standards.
  • Servicing bikes, repairs to personal bikes.
  • Determine and promote local routes appropriate for the guests ability.
  • Maintain bike stock, minimise cost through planning and scheduling replacement parts/equipment.

Sales

  • Bike servicing
  • Upselling our specialised downhill mountain bikes.

What we are looking for –

  • Outgoing and energetic people.
  • Highly enthusiastic about mountain biking and motivated.
  • The ability to work by yourself and as a team.
  • Adaptable people who are willing to work long hours and have a flexible attitude towards work.
  • Clear communication skills.
  • Ability to prioritise and plan ahead.
  • Experience handling complaints and willingness to resolve to the guest’s satisfaction.

Qualifications -

  • Full, clean, UK/EU driving license.
  • CYTEC or equivalent bike mechanic qualification is very desirable, alternatively a significant amount of experience maintaining and fixing bikes.

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