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Thomas Cook 2019

Printed From: Season Workers
Category: Summer jobs messageboard
Forum Name: Summer Resort Jobs
Forum Discription: Working, off to work or worked summer repping? General chat here...
Printed Date: 06 July 2022 at 21:13
Software Version: Web Wiz Forums 10.11 -

Topic: Thomas Cook 2019
Posted By: emmaem96
Subject: Thomas Cook 2019
Date Posted: 05 November 2018 at 14:47
Hi everyone,
I just got a call from Thomas Cook saying I was successful and will be working as a service rep summer 2019. Anyone else?

Posted By: Alicemayflintx
Date Posted: 05 November 2018 at 15:24
Hi Emma, me too x

Posted By: Carly9495
Date Posted: 05 November 2018 at 15:27
Yay me too!!!!!

Posted By: Pmchugh
Date Posted: 05 November 2018 at 23:32
Me too!! Woop

Posted By: emmaem96
Date Posted: 06 November 2018 at 00:00
Should we make a facebook group? xx 

Posted By: Carly9495
Date Posted: 06 November 2018 at 07:53
Yeah good idea Emma! Add me into it :-)

Posted By: Cdg1995
Date Posted: 06 November 2018 at 23:09
Hi Guys,

Can you let me know what the assessment day schedule was like?

I have mine in a couple of weeks so would like to have an idea what to expect

Posted By: Alicemayflintx
Date Posted: 07 November 2018 at 13:10
It starts off the everyone registering in, giving your name and handing in passport and documents etc. Then they take everyone into a room and introduce the company with a video and abit of what you do on the job.

Next they split you into groups where you are given scenarios that could happen on holiday and the way you react, you have to decide if it fits into the Thomas Cook values which are "Customer at heart" "Wear their flip flops" and "we are one Thomas Cook" so for example "you find out it is a customer's birthday in your hotel, so you arrange for a card and bottle of wine to be placed in their room" so obviously they are looking out for you discussing ideas in a group

Next you have 10 minutes to prepare a 2 minute presentation on a holiday destination. They ask you provide 3 features and 3 benefits of the destination so for example a feature "Included in this amazing trip is coach transfers there and back and free drinks all day" – Benefit of the feature "so that means your getting back to your hotel safely with the Thomas Cook reps and your not missing out on your all-inclusive deal"

Next part, they take everyone back into the big room where they go through some of the benefits of working with TC, such as annual leave, expense and they also ask if anyone has any other questions.

Final part is a 1-2-1 interview. Nothing to worry about, think it was a total of 3 questions mainly to do with working in a team, and having the customer at heart and so on

Hope this helped 

Posted By: hardy2255
Date Posted: 12 November 2018 at 16:14
hey everyone
i had my assessment day recently just got the call to say i have been successful with the service rep role 2019
look forward to meeting some of you

Posted By: bethanshep
Date Posted: 14 November 2018 at 21:25
Hey guys
Got my assesment day on Saturday for an admin role. Can some one give me some tips and what the day entails.
Are the reps and administration assemsent days together?

Posted By: TamaraS97
Date Posted: 26 November 2018 at 14:29
Hi, I've just had the phone call to say I've been successful and will be a Service Rep with Thomas Cook next season. Could you add me to the group you made please? My name on Facebook is Tamara Sneddon (wearing a black playsuit with hair in a bun)

Posted By: cherisse97
Date Posted: 26 November 2018 at 18:36
Hi all i have my Thomas Cook asessment day on the 30th in Manchester!! Will anyone else be there then? Xx

Posted By: Bpowell94
Date Posted: 03 December 2018 at 22:22
I’ve got an interview on the 21st in Manchester

Posted By: bethanshep
Date Posted: 03 December 2018 at 22:24
They make you feel so welcome and such a relaxed environment x

Posted By: Charliemuffle
Date Posted: 04 December 2018 at 07:38
I've been accepted for Thomas cook next year, buzzing! Looking on insta tc_jobs_abroad the contracts, dates and location for the training academy will be released this week. The assessment day was a laugh, really informative and relaxed. I can't wait to get started. Show me the sun 😃 has anyone started a Facebook group? Add me.. Charlie Duffy. I'm on a boat pulling a face.

Posted By: ADons97
Date Posted: 29 December 2018 at 17:38
I had my assessment day for TC yesterday and I’ve been successful! So excited [:)] Could someone add me to the Facebook group? My Facebook name is Anna Donovan, my cover photo is of me and 2 other girls at a restaurant, thanks!! [:)]

Posted By: bethanshep
Date Posted: 29 December 2018 at 17:40
Aw that's amazing news! Well done! X

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