Head Bar & Bar Tender

Head Bar & Bar Tender

Job Details

The Georgian House Bar Staff:

HEAD BAR PERSON:

General Duties

  • Managing the bar team and overseeing the good running of all bar operations. 
  • Create and maintain objectives and targets for sales and customer service; delegating duties to staff to meet objectives whilst also maximising resources.
  • Communicate The Georgian House standards, policy and procedures to all staff. 
  • Staff Management of bar with FOH Manager; ensure staff operate within company policies, monitor standards,  performance, timekeeping and general discipline and implement staff dress code. 
  • Oversee the preparation and presentation of beverages to meet set standards and bar displays, implementing systems to maximise sales and revenue.
  • Customer care; resolve customer complaints and act on feedback.
  • Stock Management; monitor and order supplies, liaise with suppliers and sales representatives, ensure deliveries are checked in correctly and documentation is correct, check stock is correctly rotated and stored to reduce wastage.
  • Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing, Fire Safety procedures and Health & Safety regulations.
  • Undertake bar administrative duties,  including  the  creation  and  maintenance  of  staff  rotas  and  timesheet records.
  • Oversee accurate cash-up procedures and ensure necessary paperwork is complete, assist in reporting, reconciling and banking bar sales. 
  • Assist in managing staff tips, customer accounts, float and change.
  • Monitor cashing up and the use of floats and ensure that the security of cash.
  • Undertake other duties of which you are capable and for which you have been trained or will receive training and ensure correct hand-over to those responsible when you are off duty.
  • Actively look at ways to encourage new business and save money alongside managers.
  • Responsible, with the General Manager, for staff welfare and organising team events.
  • Building maintenance and understanding of equipment.
  • Attend regular staff and manager meetings and maintain regular communication with staff and management through meetings and discussions.
  • Work closely with the General Manager, Head Chef and FOH Manager to ensure the smooth and efficient running of the business according to licensing authority regulations and Health & Safety policy.
  • Assist General Manager and FOH Manager with conducting staff disciplinary actions where required.

Key skills and attitude requirements:

  • Minimum 2 years' experience in customer service environment.
  • Experience in managing a team.
  • Establish a highly personalised style of service and attention to guests and detail.
  • Helpful, approachable and friendly attitude to all guests at all times and to use guests names at every available opportunity.
  • To maintain a high standard in personal appearance and demeanour.
  • To care about the quality of service, food and drink delivered.
  • To care about the well-being of the team as a whole and the individuals offering support when needed.
  • Willingness to go above and beyond when necessary and to work hours outside those outlined on the rota.
  • Professional, reliable, flexible, adaptable with a positive attitude.
  • Outstanding interpersonal skills and communication with customers and staff.
  • Good time management and organisational skills.
  • Patience, diplomacy and level-headed attitude.
  • A passion for delivering great service and interest in good food and drink.
  • Taking pride in the product, service and a happy team.

Package:

  • Permanent
  • Start date: ASAP
  • Working week: 5 days per week with 2 days off – shift pattern
  • Wage: competitive
  • Holiday: subject to individual contract
  • Accommodation - own room in sgared accomodation: free wifi, good standard and spacious (£100 utility contribution)
  • Travel: outgoing flight from the UK
  • Food: available on duty
  • Tips: are shared equally between the team and paid weekly
  • Staff discounts at The Georgian House and The Moorings off food and beverage

BAR PERSON

Role overview: 

The job will be varied and you will need to be flexible and enthusiastic to fit with the Georgian House ethos. Specific duties include but are not limited to: 

Duties:

  • Play an active role behind the bar and with the support of Bar Manager meet targets for wet sales

  • Deliver exceptional customer care service

  • Product knowledge of food and beverage

  • Handling cash and till management

  • Maintain clean bar area, changing barrels, maintaining taps, topping up fridges/shelves

  • Stock take/Wine deliveries

  • Good understanding and application of health and hygiene

  • Confident and willingness to work on the floor when necessary

  • Attend staff meetings as required

  • Meet & greet residents

Key skills and attitude requirements:

  • Previous experience is essential 1-2 years at least

  • Strong social, people skills with a cheerful and outgoing manner

  • Highly motivated, organised with an excellent attention to detail

  • Passionate, enthusiastic and energetic

  • Good phone manner

  • Ability to work alone and as part of a team

  • Ability to cope under pressure; fast and efficient

  • Willingness to work hard

  • Adaptable and flexible attitude

  • Excellent communication

Package:

  • Summer season
  • Start date - preferably May until end of Sept (TBC)
  • Working week: 5 days per week with 2 days off – shift pattern
  • Wage: competitive
  • Holiday: subject to individual contract
  • Accommodation: shared (max 2 per room), free wifi, good standard and spacious (£100 utility contribution)
  • Travel: outgoing flight from the UK
  • Food: available on duty
  • Tips: are shared equally between the team and paid weekly
  • Staff discounts at The Georgian House and The Moorings off food and beverage

Application:

Please click "Apply Now " to proceed with your application, you will need to attach a CV with a covering email telling us why you are suitable for the job.

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