The Field Manager works as part of the International Programs Team—a team of 4-6 people, and reports to the Director of International Programs. The Field Manager provides in-field support, client service, and logistics to ensure service learning and study abroad programs are delivered at the highest level. The Field Manager works closely with international clients providing in-country support, project organization, class scheduling, housing, travel, and responding to any other needs that clients have. The Field Manager helps ensure that international clients are productive, happy, and safe while in-country. The Field Manager is also closely involved with partner management, including regular communication with both international and local partners.
VOLUNTEER ABROAD—The Field Manager ensures that volunteers are busy and productive at their projects. The Field Manager is expected to make sure volunteers are engaged and actively working at their community service placements.
The Field Manager simultaneously manages a number of social projects (15-22) and a number of volunteers (10-75). The primary goal is to provide structure and organization that results in positive impact at each project. Resources include some limited funding, volunteers, and the creativity and organizational skills the Field Manager brings to the field. The Field Manager manages these projects and provides organization, client service, encouragement, translation, and any other support required to make sure volunteers are productive at the project site.
The Field Manager must develop strong, interactive relationships with the Director(s) of each project. They must work toward creating mutually beneficial relationships—ensuring that Maximo Nivel is a good partner and that Maximo Nivel’s volunteers and the project benefit from the relationship. Benefits include: improved realization of the project’s mission, improved organization, improved cleanliness, improved attendance, construction, food, supplies, improved support for the project Director and staff, etc.
The Field Manager also provides orientation, client service, housing, and scheduling support for all of Maximo Nivel’s study abroad programs.
VOLUNTEER PROJECT SITES—Field Managers meet with and assess project sites for suitability to host international volunteers and to work with Maximo Nivel. Suitability is determined by assessing: existing organization, existing team, need, ability and willingness to work with international volunteers, and the opportunity for Maximo Nivel and its volunteers to bring positive impact to the project.
FAMILY-STAYS—Field Managers meet with and assess new host families for their suitability to provide housing and food to Maximo Nivel’s international clients. Suitability is determined by assessing motivations of the family for housing international guests, cleanliness, hospitality, number of rooms/beds, ability to provide good food and timely meals, and the family’s willingness to provide a cultural immersion experience.
The Field Manager provides support for overall program management, including:– Safety and risk management– Airport pick-up– Orientation and welcome– Site visits and problem-solving– Sales and client service– Coordinating donations and aid– Housing support and problem solving– Sending emails, answering phones, and updating the CRM system– Scheduling: Volunteers, Spanish classes, family-stays, etc.– Travel details: flights, hotel, arrival, departure, etc.
– Bachelors Degree
– Bilingual English/Spanish
– 2-3 years professional experience
– Business minded and very strong at managing details
– Must be very client service oriented
– Passion for traveling and helping others
– Excellent computer skills including Word and Excel
The minimum position duration is 24 months—we are not interested in individuals who cannot commit for at least 2 years.