Resort Manager in the French Alpes

Job Details

Aim: To redefine ex-UK chalet holidays, providing chalets to fit guests' budgets with a 100% client satisfaction goal.  We aim that 100% of our guests would recommend us and want to return.

Resort manager job description –

We are looking for bright, hard working and organised individuals to join the Ski France team to help run our chalets in the French Alps and give our guests the best holidays we can. 

Summary of Ski France Offer –

This was a new concept in 2021-22 to replace the traditional catered chalet holidays that are so popular with the Brits.  It is primarily aimed at the British market but the same chalets will still be sold to the French market on a self catered basis.

The chalets will be ready on arrival with beds made, fridges stocked, ski equipment booked and lift passes delivered. We prepare everything behind the scenes so the guests don’t see us but we’ll be a phone call away for anything they need.  We will be providing them with the best possible service.

At point of booking, the guests will decide if they want the ‘contactless catered’ option or the ‘a la carte’ option.

Contactless catered consists of breakfast, afternoon tea and 3 course dinner provided.  Most meals are already cooked (eg beef bourgignon) and just need to be heated in oven/on hob.  Some simple dishes need to be prepared (eg goat’s cheese salad starter).  Premium chalets get a few extra touches compared to the classic chalets (eg smoked salmon for breakfasts/champagne on first night).

A la carte – guests are provided with a checklist of things that we will purchase on their behalf from the supermarket.  We do a big pre-arrival shop for them and can restock mid week.  They can choose what they like and this is billed to them at the end of the week.

French guests are currently offered the self catered option but in the same chalets – they get clean chalet with beds made and welcome basket.

Overview -

As resort manager you will be primarily responsible for the day to day management of your chalets and ensuring the guests have an excellent holiday with us. You will be maintaining high standards of cleanliness in all our chalets and that the correct meals/shopping deliveries go to the right chalets and that any repairs needed are dealt with as quickly as possible.

Main duties -

  • Start of season inventories, spa checks, maintenance checks, supervising / helping where needed with deep cleans, ensuring chalets are ready to receive guests.
  • Liaising with owners when required – along side Managing Director (MD)
  • Managing team of staff – helping with recruitment, training, checking of HK standards, disciplinaries
  • Writing weekly rotas for the team
  • Organising the logistics for the weekend changeovers with MD  – ie  food deliveries to chalets, HK teams in which chalets when, check ins etc.
  • Organising the linen deliveries and pick ups and logistics for changeover and mid week linen changes
  • Chalet checks pre arrival – cleanliness and maintenance.  Ensuring that any maintenance issues are dealt with rapidly to minimise guest disruption
  • Liaising with head office re the guests arriving and then pre arrival calls with guests to organise anything required for their stay
  • Ensuring chalets are spotless and set up ready for the arriving guests, with the facilities ready, with the food unpacked and everything stocked as it should be
  • Check in and check out of the guests.  We aim to see all guests within the first 24 hours of arrival – take deposit and taxe de sejour payment
  • Being on call for guests for concierge services, to resolve any issues, rapid response if maintenance required, sorting out ad-hoc requests for guests etc
  • Liaising with guests and logisitics assistant to ensure guests have enough food and wine and have their top up requests delivered
  • Having in depth knowledge of the chalets and how everything works to explain to the guests, having in depth knowledge of the resort and all it has to offer
  • Ordering of daily pastry/baguette deliveries for the Premium chalets
  • Stock taking of slippers, bathroom products, cleaning products, firewood and ensuring we have enough at all times.  Ordering more when necessary
  • Collect payment from guests of deposits/taxe de sejour/food shop when necessary
  • Building and maintaining excellent working relationships with suppliers and external contractors
  • Keeping an eye on resort vehicles – ensuring they are kept clean and that any repairs are carried out promptly
  • Being flexible to step in on a busy changeover to help with cleaning/food deliveries/chalet set up/snow clearing
  • Might be some driving of guests to and from slopes (resort dependant)
  • End of season inventories in all chalets, ensuring any outstanding maintenance is completed, handing back of chalets to owners with OD.
  • Job Information 

  • Company: Ski France Ltd
  • Vacancy: Resort Manager in the French Alpes
  • Category: Management Jobs
  • Dates: From beginning of January 2023 to early May 2023
  • Salary: Highly competitive package includes accommodation, food and more.
  • Locations:
  • Options

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