The Villa Manager is jointly responsible for the day to day management of the assigned Villa, ensuring that the guests' needs are met at all times while maintaining the Company's very high standards. His/her main main role is one of hostess, waitress and chambermaid. (All of the cooking is done by the chalet's professional chef.)
He/she has an overall coordinating role in the Villa, takes the lead in all customer-facing issues and, once guests have arrived, has primary responsibility for the success of their holiday. The Villa Manager supervises the work of the Villa Assistant (where applicable) and also any relief / support staff working in the Villa and also coordinates / supports the work of the Chef.
Must have significant prior hands-on experience in the hotel and catering industry, in waitressing /stewardessing roles (chamber-maiding is also useful!) in high level establishments (e.g., super-yachts, 5* hotels, 2 AA rosette level restaurants).
Must be good at working as part of a team, both in leadership and supporting roles.
Must have extremely high work standards, be customer-focused, self motivated, take pride in your work at all times and be conscientious and highly organised.
While previous villa (or chalet) work or spoken French/Spanish is not a requirement, it can be an advantage.
Previous supervisory experience is highly desirable.
It is also advisable that you have a full UK Driver’s licence.
Service : General
- Creates a warm, friendly and welcoming atmosphere for all guests
- Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible holiday. To enable this, is knowledgeable about the area, its facilities and attractions, the Purple Summer website and the Staff Manual.
- Refers any complaints to Beck and Resort Manager
- Helps clients arrange leisure activities, restaurant bookings and day trips where requested.
- Ensures that all guests are provided with welcome literature and emergency contact information.
- Ensures an effective handover to the relief team (who provide cover on your day off) so that the standard of service is maintained
- Leads in the coordination and resolution of all matters relating to the day to day running of the villa, the assignment of work within the villa team and the well-being of the guests
Service : Housekeeping
- Ensures that excellent standards of hygiene and cleanliness are maintained in/around the villa at all times, including at end of season. Cleans and tidies the following areas daily (kitchen, food storage areas are the chef's responsibility):
- Vacuums and/or mops floors/carpets in all rooms and corridors
- Refreshes sofa and other cushions
- Makes beds (where applicable)
- Tidies guests' bedrooms (where applicable)
- Cleans bathroom sanitary-ware and surfaces (where applicable)
- Cleans interior and exterior of windows as necessary
- Carries out bedroom turn-down service during evening dinner service (where applicable)
- On changeover day, works closely with all others on the team to do whatever is needed to ensure a smooth and pleasant transition for the guests and efficient changeover for staff. Changes all linen and towels, thoroughly cleans Villa.
- Changes bath and hand towels mid-week
- Washes and irons "small" linen such as napkins, tablecloths, chef's whites, tea towels etc
- Washes up and polishes all glasses, crockery, cutlery and pans etc
- Counts and bags up used linen/laundry ready for collection, labels bags, completes checklist(s). When clean laundry is returned, verifies receipts against the checklist and puts it away. Reports any issues (loss/damage etc.) (where applicable)
- In conjunction with the chef and others in the team, sets up and closes down the Villa at the start and end of the season
- Ensures that all household equipment is maintained in the best possible condition; reports and arranges any repairs and replacements promptly to the Resort Manager.
Service : Meals/Drinks/Other
- Helps the chef in the preparation of meals as required. Also serves, clears and washes up.
- Helps the chef in the preparation of menus, breakfast hampers, lunch and dinner as required.
- Lays table for, serves and clears for lunch and dinner (including canapés etc. as required)
- Lays out and clears coffee and after-dinner drinks in the evening
- Stocks up the guests' bar/fridge
- Ensures that a bowl of fresh fruit is available to guests at all times
- Receives, arranges and maintains fresh flowers each week
- Helps the chef manage stocks of all items/requirements for the Villa, including helping to prepare shopping lists and assisting in unloading and organisation of stock
- The Villa manager, along with the villa chef, will assist in the control of spend and the budget for food and supplies
- Prepares and maintains an inventory of all household equipment as required/requested
- Maintains an inventory of all linen, and ensures that future weeks' requirements can be met
- Collects payment as necessary for yoga, massages and other sundry purchases
- Encourages guests to sign the visitors' book