Watersports Manager - Immediate Start

Job Details

About the Role

We are actively seeking experienced and qualified Waterfront Managers to come work in one of our stunning Mediterranean beach resorts.

You must have proven management skills and experience leading and supporting a large team. You will be responsible for the waterfront operation and will guarantee the effective management and organisation of the waterfront department whilst ensuring your team deliver the highest level of instruction and safety.

This hugely diverse and rewarding role is available from April onwards through to October or November with the opportunity of year-round employment joining our winter team in one of our chalet hotels located in top European ski resorts.

Main Responsibilities

Operational

  • Manage and motivate waterfront staff and guests
  • Evaluate the quality of instruction, identify and address areas needing development
  • Develop and coordinate waterfront standards, procedures and information systems
  • Ensure your department adhere to Mark Warner standards and RYA guidelines at all times
  • Implement waterfront health and safety policies, ensure fully operational daily
  • Manage daily maintenance, upkeep and security of the waterfront and it’s equipment
  • Audit, evaluate and manage risk ensuring any remedial action is taken immediately
  • Establish high standards of organisation and co-ordination within your department
  • Manage staff rotas, programmes and budgets
  • Organise and implement Race day and prize-giving

Communication

  • Ensure your team deliver an unforgettable holiday experience to guests
  • Actively promote the waterfront department to all guests
  • Encourage good communication links between all other departments
  • Establish, develop and maintain professional working relationships with all department managers, hotel management, local staff and external companies
  • Listen and manage guest expectations

Personnel

  • Manage staff reviews, appraisals and any disciplinary or grievances matters
  • Develop a training plan, evaluate as part of the Mark Warner Performance Pathway
  • Ensure all new staff follow an induction programme, are mentored and trained
  • Ensure all waterfront staff are trained, motivated, appraised and developed in a positive and effective manner
  • Support and supervise all staff with their day-to-day duties
  • Monitor staff levels and liaise with the Resort Manager and head office recruiters

Financial

  • Manage care, maintenance and security of equipment
  • Monitor and control department costs
  • Inventory checks
  • Monitor in-resort sales and income

Abilities and Skills

  • Excellent customer service skills
  • Present a ‘can do’ attitude
  • Adaptable
  • Exceptional coaching and mentoring skills
  • Team player
  • Calm friendly demeanour
  • Professional, safety conscious
  • In depth knowledge of the RYA and its syllabus
  • Experience or working knowledge of Kayaking and Stand Up Paddleboarding

Essential Requirements

  • RYA Senior Dinghy, Windsurf or Dual qualified Instructor
  • RYA Powerboat Instructor or RYA Safety Boat
  • RYA Multihull, Advanced Dinghy or Racing Instructor endorsements desired but not essential
  • International Certificate of Competence (ICC)
  • First Aid Certificate
  • UK/EU Passport holder
  • UK National Insurance Number
  • UK bank account

Package and Benefits

  • Return travel to/from UK
  • Medical insurance
  • Comfortable accommodation
  • All meals
  • Discounted drinks and beauty treatments (dependent on resort)
  • Use of some hotel sports equipment and facilities including tuition
  • Smart uniform
  • Holiday concessions for friends and family
  • A competitive salary
  • Comprehensive training
  • Opportunity to work year-round
  • Management development

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