Head Bike Mechanic (Summer)

Job Details


Reporting to Area Managers you will directly manage a team of Mountain Bike Mechanics within the Portes du Soleil and support & liaise with staff within the Espace Killy. You will ensure the overall smooth running of the Mountain Bike program within the French Alps. As the Head Mountain Bike Mechanic you will work on a rota basis to cover the bike workshop where you will maintain the fleet of Specialized mountain bikes in your resort. You will be carrying out repairs on our guests personal bikes when requested, assisting our guests with choosing the correct bike & ensuring they are set up correctly for their ride and ability. You will assist in the upselling of our specialized downhill bikes for the more serious mountain biker and ensure you meet set targets for sales on In-Resort bike servicing. You will have a series of logs to complete throughout each week when guests take out & return bikes. You will also be responsible for logistics within the program; checking pre-booked items and ensuring that equipment numbers & availability are correct for all resorts in subsequent weeks.


Key Accountabilities & Responsibilities:


Customer Focus

  • Central point of contact & knowledge in resort for all guests; mountain bike servicing and up sales of specialised bikes
  • At the start of season complete all bike setup, servicing & maintenance. Ensuring all equipment meets with the company’s high standards
  • Represent the company in a professional, well presented manner at all times and in compliance with the company uniform policy



  • Servicing of company bikes; including repairs to guests personal bikes when required
  • Determine & promote local routes appropriate for age & ability AND/OR individuals/family groups
  • Complete and catalogue equipment booking in/out logs
  • Ensure weekly admin related to servicing & damages is completed accurately and on time
  • Train, develop & performance manage a team of Mountain Bike Mechanics
  • Liaising with the area manager to ensure a succession plan is implemented to meet individual staffs needs and the needs of the business



  • Bike servicing
  • Upsell of our specialised downhill mountain bikes
  • Maintain bike stock, ensuring all equipment is maintained to the highest standard at all times whilst minimising cost through planning & scheduling replacement parts/equipment




Key Relationships:


  • Internal: Customers, Head Mountain Bike Mechanic, Hotel Managers, Area Managers
  • External: Suppliers, local authorities, hotel management



Person Specification (assessed via application, assessment centre or interview as appropriate):


Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.


Personal Qualities

  • Strong social/people skills/Cheerful/Outgoing (E)
  • Highly Motivated (E)
  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E)


Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving & Complaint Handling (E)
  • Sales Experience (E)
  • Planning/Organisational (E)
  • Literate and numerate (E)
  • IT, Admin & Social Media (E)



  • SYTEC or Equivalent Bike Mechanic Qualification (E)
  • Full, Clean, UK Driving License Over 21 Years Of Age (HD)



  • Relevant / Transferable Work Experience (E)
  • Seasonal overseas experience with an Overseas Tour Operator (HD)          

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