Job
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Come and join us with this incredible opportunity for someone to make their mark in the leisure industry. The Beach Manager is responsible for leading a small team of staff to deliver exceptional standards of watersports, safety cover and customer service and an excellent, fun working environment.
For this very important position, we’re looking for enthusiastic and approachable individuals with a substantial level of experience in the watersports industry. You’ll be able to lead the team to create a fun, professional and safe environment in which to deliver a range of activities to all our guests. Working under the Beach Clubs Manager, who oversees all of our clubs, you will be responsible for the day to day operation of one club. You will supervise a team of approximately 7 - 10 staff.
Your primary aim is to provide a fun and safe environment for our customers to enjoy watersports. You will ensure that all activities are strictly adhering to Trek and RYA guidelines. You must have excellent knowledge of RYA procedures. If joining us from an ISA background RYA policies will form a key part of your induction and ongoing training and support.l.
In addition to overseeing the daily watersports lessons and equipment use, you will also be responsible for such things as: arrival procedures, welcome speeches, childrens sessions, volleyball, evening socials.
You are the ‘face of the company’ as you will often be the first point of contact between the guests and the company. Excellent customer service and a friendly approachable style are incredibly important.
There will be regular administrative duties. Such as: rotas, bookings sheets, welcome letters, health & safety checks, staff logbooks, ordering and archiving accident forms. This role requires strong organisational skills. Training will be given but it is important to know that whilst this role is primarily customer facing and dealing with watersports provision, there are also essential admin duties.
For the right person this is an extremely rewarding role with a great mix of socialising, people management, admin skills and on-water time. Having FUN whilst working to exceptional standards and achieving great results is the name of the game!
A full job description including Key Responsibilities and Tasks can be found on our website. These will include:
- Plan and manage daily staff meetings
- Be a key holder and be responsible for centre security
- Deal with in-resort customer enquiries
- Organise guest arrival and departures days
- welcome letters, staff to help with bags etc
- Actively promote and upsell activities and generate bookings
- encourage your team to do so too
- Ensure RYA, Trek Adventures and Port Police guidelines are adhered to
- Organise daytime and evening guest social events, such as BBQ’s and volleyball
- Lead the way in socialising with guests, when applicable, in a fun and professional way
- Organise staff socials
- Cash handling and accounts
- Motivate and mentor staff including awareness of their general welfare both in and out of work
- Implement and monitor staff house rules
- Oversee and implement emergency action plans if needed
- Liaise with the Beach Club Maintenance Supervisor regarding spares and repairs
The team is everything. We want to employ people that can build RAPPORT with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that really CARE. We want to employ people that enjoy working in a team and enjoy the rewards that are found in SUPPORTING teammates and building FRIENDSHIPS that last a life time.
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Requirements
- RYA or ISA Senior Instructor
- RYA and ISA Windsurf or Dinghy Instructor (preferably both sports but not essential)
- RYA or ISA Powerboat Instructor (desirable)
- RYA or ISA Powerboat Level 2
- Sup Instructor (desirable)
- Multihull Endorsement (desirable)
- Skilled in safety and on-water rescue techniques
- Criminal Record check
- Experience working within a watersports operation
- Experience of being responsible for safety standards
- Excellent customer service skills
- Mature and professional attitude
- Able to work under pressure and meet deadlines
- Confident using initiative to problem solve
- Proven time management skills
- Clean and tidy appearance
- Natural motivator
- Valid driving licence (desirable)
- Over 20 years of age
About us
We’re a growing watersports and activity holiday company, run by like minded individuals, doing what they love. All of our beach and yacht bases are on the Greek island of Kefalonia. An amazing place to live and work. We pride ourselves on employing hard working, enthusiastic and kind staff. We believe that if our staff are happy then our guests will be too.
If you’re a team player with high standards, you're fun to be around, and you enjoy meeting new people then we'd love to hear from you!
We have a variety of job roles available, so please take a look at our website for further details. Please also note that we run RYA Instructor Training Camps in Greece, which take people with little or no experience of watersports right through to RYA Instructor level in just 4 or 5 weeks. If you have any questions please feel free to call of email.