Thank goodness that my daughter chose to do her ski instructors course through Winter Sports. They answered every single question right from the first contact which filled us with confidence in their abilities to not only deliver on the course but also offering great pastoral care.Life can often throw a curve ball when you least expect it and one week into her 11 week course she had a “life changing” skiing accident. Rik (the director) and Emma were amazing, from making a very difficult telephone call to calming and navigating two distressed parents. Rik was incredible and dropped everything, hired a car and drove to Kelowna Hospital to be by our daughter’s side until I was able to fly out. He supported her through various operations and procedures keeping us updated throughout. Emma navigated the insurance company literature and advised us. Rik was there to collect me from the airport, he had arranged accommodation and even cooked dinner! The care and compassion was unparalleled and genuine.Even in one week our daughter met some amazing people on her course who kept in touch and pulled her through some dark times in hospital. That initial week had been memorable and fun from the instructors to the friends she made. Rik and Emma continue to check in to see how she is doing. She would like to ski again and would only consider using Winter Sports because whatever happens we all know they will be there through any crisis. We will always be indebted to Rik who looked after our daughter like she was his own until we could be there to take back the reigns.