Active Rep (Summer)

Job Details

Company Overview:


Alpine Elements Ltd is a medium sized tour operator specialising in ski and summer beach & alpine activity holidays operating throughout France, Greece and St.Anton, Austria, with their sister company iGO SKi offering short ski breaks. We employ up to 530 overseas, seasonal staff, in addition to a permanent head office team, working all year round to deliver the best product for our clients and support for our employees.


Job Description:


An Active Rep is the first point of contact for our customers when they arrive on their holiday, so first impressions are key! You will be at the airport to ensure that the transition to resort is smooth, providing them with a wealth of information and knowledge on the way.

In resort you will be the central contact and organiser for our guests activities holidays. As a passionate sports and activities enthusiast you will ensure our guests holidays are filled with fun and exciting activities throughout the week. From white water rafting to horseback riding, parapenting, stand-up paddle boarding, kayaking and climbing you will liaise with our instructors and / or third party suppliers to ensure the activities run as smoothly and efficiently as possible. As part of the Resort Active Team you will run a program of activities suitable to your guests and the resort throughout the week. You will excel in and be passionate about delivering outstanding customer service with a can do attitude.


Key Accountabilities & Responsibilities:


Customer Focus

  • Be central point of contact & knowledge in resort
  • Transfers to/from airport
  • Represent the company in a professional, well presented manner at all times in compliance with the company uniform policy
  • Conduct morning and evening property visits as well as ad hoc visits where required
  • Organise, promote and conduct welcome meetings
  • Ensure that all customer complaints are resolved to in a timely and efficient manner




  • ·         Organising the booking and transport for all activities
  • ·         Providing a welcome speech so the customers are informed of all resort information and products that Alpine Elements have on offer
  • ·         Developing and distributing resort information. Ensuring Chalet and Hotel notice boards are up to date and hold appropriate and relevant information
  • ·         Keeping accurate accounts of your in resort sales which are communicated with the French Head Office on a weekly basis
  • ·         Safe & secure handling of company monies
  • ·         Complaint handling & problem solving



  • ·         Making sales of activities and extras
  • ·         Running a well organised and well-advertised program of activities suitable for your resort and guests to enhance the customer's holiday experience


 Key Relationships:

Internal: Customers, Senior Resort Representative, Area Manager, Chalet Manager, Hotel Manager, General Staff

External: Suppliers, local authorities, property owners


 What we're looking for:

  Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.


Personal Qualities

  • ·         Strong social/People skills/Cheerful/Outgoing (E)
  • ·         Motivated/Passionate / Enthusiastic (E)
  • ·         Ability to work alone and as part of a team (E)
  • ·         Ability to cope under pressure (E)
  • ·         Willingness to work hard / long hours (E)
  • ·         Adaptable / Flexible Attitude (E)
  • ·         Honest and Trustworthy (E)
  • ·         Professional and Reliable (E)


Skills & Ability

  • ·         Customer Service (E)
  • ·         Supervisory Experience (E)
  • ·         Communication Skills (E)
  • ·         Problem Solving & Complaint Handling (E)
  • ·         Sales Experience (E)
  • ·         Planning / Organisational (E)
  • ·         Literate/Numerate (E)
  • ·         Spoken English to Conversational Level (E)
  • ·         IT, Admin & Social Media (E)
  • ·         Conversational French (HD)



  • ·         Full, clean, UK driving licence (HD)
  • ·         Experience
  • ·         Relevant / Transferable Work Experience (E)
  • ·         Secure Cash Handling Experience (E)

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