Area Chalets Manager

Job Details

Company Overview

Alpine Elements Ltd is a medium sized tour operator specialising in ski and summer beach & alpine activity holidays operating throughout France, Greece and St. Anton, Austria, with their sister company iGO SKi offering short ski breaks. We employ up to 450 overseas, seasonal staff, in addition to a permanent head office team, working all year round to deliver the best product for our clients and support for our employees.

Job Description:

In the exciting role of Area Manager you will manage a range of Hotels & chalet resorts. You will focus on the delivery of our products to exceed our customer’s expectations, improve operational efficiencies and deliver results against a set of realistic but challenging KPI’s. Experienced within the ski chalet and ski hotel industry and familiar with the challenges of all aspects of property management and logistics you will train, coach and manage our team of property managers, hosts and support staff to deliver against demanding targets. You will need to have a proven track record in delivering KPI’s within a hospitality environment in; food, linen, wine and cleaning product expenditure. You will have a strong understanding of, and the experience within Hotels and chalets, to exceed our customer’s expectations, delivering excellent customer feedback scores. Proactive in approach, you will oversee and exceed KPI’s in Guest Complaint Management and operational cost reduction for your chalet resorts. Working with the Catering Manager, you will identify ways to improve the catering offering, negotiating with suppliers and proactively resolving resort budgeting challenges. You will identify areas in which to reduce departmental headcount & working hours and increase staff retention, whilst improving the quality of the product. The Area Manager will also oversee a schedule of cost effective, Properties maintenance programme.

You will have the ability to identify success as well as areas for improvement, ultimately streamlining systems and processes to deliver operational efficiency and achieve our high standards.

To be successful in this role you will be a Chalets and Hotels Ambassador, forging strong relationships with Chalet and Hotel owners and taking full responsibility for the management of the chalet handover and hand back processes within your resorts.

Key Accountabilities & Responsibilities:

Cost Reduction

  • Deliver against targets for the reduction in cost of;
  • Linen
  • Cleaning Products
  • Food
  • Wine
  • Manage the weekly submission of consumption stock takes, orders and resort invoices to the catering manager and finance team to ensure the chalets and hotels catering function is in line with company standards, passenger numbers and budgets
  • Identify areas to reduce departmental headcount, reduce working hours whilst improving the quality of the product
  • Oversee a cost effective schedule of property maintenance


  • Deliver against KPI’s for Chalet and Hotel; wine upgrades, packed lunches and honesty bars within each of your assigned resorts
  • Identify, develop and implement new revenue streams within your resorts

Customer Focus

  • Build and maintain strong relationships with Chalet and Hotel owners and suppliers
  • Achieve set KPI’s for Guest satisfaction scores for call departments within your resorts
  • Ensure that all HSQ’s are handed out, completed and returned weekly, meeting set company targets for returns and results


  • Manage a range of properties with your resorts, including driving forward the new Premium Plus brand of chalets
  • Schedule a timely hand over of all properties from owners at the start of season ensuring an accurate inventory detailing any utilities meter readings, damages and breakages, missing inventory items, is completed for each property
  • Distribute all property signs, notice/information boards, end of season reports/property files, health and safety and Fire Safety equipment
  • Distribute and discuss with Property Managers the property End of Season Reports for their properties
  • Manage the distribution of property equipment, soft furnishings and electrical goods at start of season ensuring that all CAPEX item requests are submitted, authorised, purchased and in place prior to start of season
  • Manage the distribution of Staff uniform for all property staff throughout the season
  • Build and maintain strong owner relationships
  • Identify and share success as well as areas for improvement; streamlining systems and processes to deliver operational efficiency.
  • Working with the Catering Manager, you will identify ways to improve the catering offering, negotiating with suppliers and offering input into the design and production of both the Hotels and Chalets menus and cookbooks
  • Monitor and manage issues raised with suppliers relating to; standards of ingredients / products, back orders and non-deliveries and act decisively to resolve in a timely manner
  • Manage Guest Complaint Management and exceed KPI’s in the reduction of the number of Guest Complaints
  • Plan, communicate and manage the property setup schedule for the programme within your resorts
  • Meet with all local catering, cleaning and laundry suppliers and confirm the arrangements for orders, deliveries and purchasing to ensure a service that meets the requirements of the business, assisting your team of property managers to resolve supplier / quality issues
  • Produce Health and safety, fire Safety and food hygiene reports and audits for each property and ensure the timely purchasing, allocation and distribution of required equipment across your resorts
  • Monitor and complete weekly property Audit Reports including a plan of action to address issues including staff movements, KPI scores, budget performance and guest complaints
  • Conduct regular hotel and chalet inspections with Property Managers to check the standard of food hygiene, and quality of food served in chalets is maintained and the brochure promise is being delivered
  • Complete regular property audits to ensure that property notice boards, weather forecasts, chalet files are up to date, well maintained and clean
  • Oversee and organise the cleaning and close down of all properties, storage facilities and staff accommodation
  • Produce detailed inventories of all chalets and staff accommodation and cross reference to those completed pre-season, detailing any breakages or damage and ensure that they are replaced/repaired before the hand back with the owner
  • Ensure all company property is packed and stored away correctly
  • Ensure that all Resort and Chalet End of Season Reports are completed and stored ready for subsequent seasons
  • Manage the collection of all property signs, notice boards, chalet files, health and safety, Fire Safety equipment and ensure all items are stored correctly
  • Ensure all staff uniform is collected, washed, dried and returned to the central store
  • Complete mid season appraisals and ensure all personnel paperwork is returned to the UK HR department
  • Ensure all resort; bars, ski shops, suppliers accounts, invoices have  been settled and paperwork submitted to the Oversees finance team before the close down of resort


  • Oversee the performance of all chalet staff and provide continuous support and training ensuring that managers, hosts and support staff conduct their duties to set targets, KPI’s and standards
  • Assist with the planning, development and delivery of the pre-season training course, E-Learning as well as the Alpine Academy development training materials
  • Ensure induction and training is provided for all new or replacement staff that start mid-season, ensuring that all aspects of the appropriate role is covered and that relevant paperwork is completed
  • Support resort management with training and/or discipline of staff where appropriate, ensuring that all company policies and procedures are adhered to at all times
  • Conduct regular staff accommodation, staff meals, uniform and grooming guideline audits to ensure staff are being provided with contractual services in line with their terms and conditions and staff are conforming to their contractual obligations
  • Liaise with the HR and Recruitment Manager to forecast staff losses and ensure all required payroll notifications and paperwork are submitted by resort teams accurately and on time
  • Conduct mid-season performance reviews and submit scanned paperwork to the UK HR department

Key Relationships:

  •  Internal: Oversees Director, Overseas Operations Manager, iGOSKi Brand Manager, Sales Director, HR & Recruitment Manager, Resort Staff
  • External: Customers, Property owners & managers, Suppliers, local authorities,

Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities

  • Ability to work to challenging and often changing deadlines  (E)
  • Strong social/People skills/Cheerful/Outgoing (E)
  • Motivated/Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E)
  • Professional and Reliable (E)

Skills & Ability

  • Highly Organised (E)
  • Strong IT skills including the full Microsoft Office Suite (E)
  • Literate and numerate  (E)
  • High level of attention to detail (E)
  • Strong written and verbal communication skills (E)
  • Problem Solving (HD)
  • Fluent French speaker (E)


  • Ski industry knowledge (E)
  • Sales Experience (E)
  • Customer Service Experience (E)
  • Back ground in and strong understanding of Chalets Ski programme (HD)
  • Organisation and planning (E)
  • Transferable Work Experience (E)


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