Chalet Manager

Job Details

As a Chalet Manager with Alpine Elements you are responsible for all aspects of the Chalet properties with in your resort for upto a maximum of 4 chalets. You will require a high level of experience in resort operations especially in chalets or tour operations within the ski industry. Ideally you will either have been a chalet host / supervisor for at least two seasons and ready to take the next step in your chalet career or an experienced Chalet Manager. You will deliver training, supervision and performance management of all chalet staff, preparing chalet accounts, maintaining strong relationship with Chalet / Property owners as well as ensuring the highest standards of cleanliness, Catering and health & safety. This is a challenging yet extremely rewarding role.

To be successful in this role you must have the ability to demonstrate exceptional organisations skills with an adaptable and flexible approach. As a Chalet Manager you will have sole responsibility for your resorts administration, budgets, sales targets - packed lunch sales, secure cash handing and achieving set targets for Customer feedback for Food, Comfort and Cleanliness scores. You will be someone who is passionate about delivering outstanding customer service and cares deeply about every customer’s experience. You will have exceptional attention to detail and constantly strive to raise standards.

 

Key Accountabilities & Responsibilities:

Customer Focus

  • Represent the companies high standards through compliance with company uniform policy, presentation and professionalism at all times
  • Ensure KPI targets are met for “First Impressions”, Cleanliness & Hygiene, Comfort and Food Scores
  • Ensure a culture of proactive resolution to customer complaints/issues in a timely and efficient manner
  • Through training and feedback ensure that all chalets hosts deliver an appropriate chalet welcome meeting to exceed our guests expectations

Operational

  • Deliver preseason training, and ongoing coaching and development of your Chalet Host staff
  • Ensure that all Chalet Hosts are competent to perform their duties at all times
  • Develop and maintain strong relationships with Suppliers and Property Owners
  • To ensure that the chalet program within your designated resort is running smoothly and efficiently at all times
  • Completing weekly Chalet Accounts and Administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork to set deadlines and using this information to ensure that all budgets, sales and customer satisfaction targets are being meet
  • Train, develop and discipline your chalet team through motivation, coaching and performance management throughout the season
  • Liaising with your Area Manager to ensure you implement a succession plan for all staff to match their individual needs and needs of the business
  • To develop and maintain relationships with all suppliers

 

Sales

  • Ensure set sales targets are met for Packed Lunch and Chalet Bar sales

 

Key Relationships:

  • Internal: Area Manager, Resort Manager, Regional Head Office Staf, UK Head Office, Management Team, Resort Staff 
  • External: Suppliers, Property Owners, Local Authorities

 

Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities

  • Strong social/People skills/Cheerful/Outgoing (E)
  • Highly Motivated
  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E)

Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving and Complaint Handling (E)
  • Planning Organisational Skills (E)
  • Literate and Numerate (E)
  • IT / Admin / Social Media (E)
  • Training Mentoring (E)
  • High level of attention to detail (E)
  • Conversational French and/or German (HD)

Qualifications

  • Full UK clean Driving License (HD)
  • Food Hygiene Certificate (E)

Experience

  • Relevant Transferable work Experience (E)
  • People/ Team management / Supervisory Experience (E)
  • Secure Cash Handling Experience (E)
  • Catering for up to 14 Guests (E)

Catering to 4* (4 course set menu) Standard (E)

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