Maintenance Person (Summer)

Job Details

Reporting to the Area Manager you will be responsible for the upkeep and maintenance of all Alpine Elements property within resort. As a Maintenance Person you will work on a rota basis to coincide with our chalets within resort but it is expected you possess a flexible attitude as this is an ‘on-call’ role. Your tasks at time will includes emergencies such as guests locking themselves out of chalets and a leaking dishwasher, or everyday upkeep of the properties. At times you may also be required to assist with transporting guests to & from and around resort. Although not a direct customer facing role you will interact with our guests when in our properties and driving, therefore a professional yet friendly manner must be apparent in these situations.


Key Accountabilities & Responsibilities:


Customer Focus

   o     To assist the other resort staff in various roles when necessary ensuring impeccable customer service

   o     To make yourself known to our guests when entering a property

   o     Provide an accurate & consistent appearance of the company at all times with professionalism and by adhering to uniform requirements and grooming standards



   o     Take ownership and resolve maintenance issues as and when they arise

   o     To communicate efficiently with the Chalets Manager/Hotel Manager and resort staff with the progress and projected completion of maintenance works

   o     To pro-actively identify, note, plan and resolve any maintenance issues in a timely manner

   o     To complete works to the highest standards in line with company policy

   o     To be on-call (on a rota basis) in cases of an emergency to manage any incidents

  • It may required on occasion that you assist with the transporting guests
  • Escalate/Report all scheduled works to Resort Chalets Manager/Hotel Manager


Key Relationships:


  • Internal: Customers, Hotel Managers, Resort Managers, Area Managers, General Staff
  • External: Suppliers, local authorities, property owners



Person Specification (assessed via application, assessment centre or interview as appropriate):


Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.


Personal Qualities

  • Strong social/people skills/Cheerful/Outgoing (E)
  • Highly Motivated (E)
  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E)


Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving & Complaint Handling (E)
  • Planning/Organisational (E)
  • Literate and numerate (E)
  • IT, Admin & Social Media (E)
  • Conversational French/German (D)



  • Full, Clean, UK Driving License Over 21 Years Of Age (E)
  • Recognised Trade Training Certification in one of the following areas: Plumbing, Construction, Electrician, Carpentry (E) 



  • Relevant / Transferable Work Experience (E)
  • Secure Cash Handling Experience (E)

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