Mountain Bike Guide (Beach)

Job Details

Reporting to the Activities Manager you will ensure the overall smooth running of the bike program within resort. As a Mountain Bike Guide you will cover the bike workshop where you will maintain the fleet of Specialized mountain & cross-country bikes in your resort. Guiding guests on an approved timetable basis you will ensure there are a range of pre- determined structured planned routes for all abilities. At times guests will want to cycle their own route and you will advise them of any safety issues with their potential route; you will know the area and most likely be a hub of information for the resort. You will assist our guests with choosing the correct bike & ensuring they are set up correctly for their ride and ability, always ensuring they are equipped with all the correct safety gear. You will have a series of logs to complete throughout each week when guests take out & return bikes.

Key Accountabilities & Responsibilities:

Customer Focus

  • Central point of contact & knowledge in resort for all guests; mountain bike servicing
  • At the start of season complete all bike setup, servicing & maintenance. Ensuring all equipment meets with the company’s high standards
  • Represent the company in a professional, well presented manner at all times and in compliance with the company uniform policy
  • Interacting with all guests in a professional yet relaxed fashion both during the day and in evenings.
  • Socialise with guests at Welcome Meals/Theme Nights/BBQs
  • Provide exceptional levels of safety for our guests


  • Servicing of company bikes to company’s high standards
  • Ensure 100% of fleet operating at all times
  • Design, promote & deliver local routes appropriate for age & ability AND/OR individuals/family groups and develop the  bike programme and introduce new rides
  • Stock keeping of repair materials and ordering of replacements
  • Run bike skills clinics
  • Run basic maintenance workshops
  • Implement safety systems for guests when freeriding and on guided rides
  • Ensuring bike shed and all bikes are secure and locked at all times when not in use
  • Maintaining and replenishing bike safety packs for guest use
  • Advertising all bike rides and ensure guest participation
  • Carrying out first aid and completing accident forms as necessary
  • Complete and catalogue equipment booking in/out logs
  • Ensure weekly admin related to servicing & damages is completed accurately and on time
  • Carrying out monthly stock takes
  • Assisting other departments as per operational needs, ie. assisting on the waterfront


Key Relationships:

  • Internal: Customers, Activities Supervisor, Activities Manager, General Staff
  • External: Suppliers, local authorities, hotel management


Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.


Personal Qualities

  • Strong social/people skills/Cheerful/Outgoing (E)
  • Highly Motivated (E)
  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E)


Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving & Complaint Handling (E)
  • Planning/Organisational (E)
  • Literate and numerate (E)
  • IT, Admin & Social Media (E)



  • MBLA Trail Cycle Leader / MBLA Mountain Bike Leader / MIAS Mountain Bike Instructor (E)
  • Cytec Technical 2 (HD)
  • First Aid (valid for a minimum of 6 months from posting date) (E)



  • Relevant / Transferable Work Experience (E)

Seasonal overseas experience with an Overseas Tour Operator (HD)

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