Receptionist- Fluent English and German a must- EU passport holder only

Job Details

  • Mountain Spa Residences consists of 29 self catering apartments
  • Reception duties include-
  • Reception duties and the checking in and out of guests
  • Ensuring that all reservation systems are well maintained, with current and future bookings
  • To process reservations, arrivals and departures
  • Using the hotel reservation and accommodation management system ‘Protel Air’, including ensuring that it is always up to date and that all bookings, amendments and cancellations from 3rd parties are updated regularly
  • To deal with guests personally or by telephone should they require any assistance relating to the operation of the apartment or booking
  • Take payments for bookings, ensuring deposits are taken when bookings are made and outstanding balances are paid on arrival
  • To ensure that the credit card machines and cash reconcile with the property management system at the end of the working day
  • Ensure owners/guests expectations are being met at all times which includes providing guests with whatever they need whilst on duty
  • Meeting and greeting owners and guests as they arrive at the Mountain Spa Residences
  • Provide up to date information about the resort and surrounding area, answering questions and making bookings for restaurants, activities and transfers
  • Pre booking services such as lift passes, ski hire, lessons, childcare, spa treatments, ensuring all payments are taken and updated on the system
  • Completing guest registration with the local authorities
  • Ensure all internal administration is dealt with promptly and efficiently
  • Provide translation services where required
  • To set up and maintain accurate guest information
  • To serve drinks when necessary in the bar on request from the guests, to clear tables and wash glasses

 

         Abilities and Skills

  • Hard working.
  • Present a ‘can do’ attitude
  • Exemplary Customer Service skills
  • To work well within a team
  • Ability to carry out tasks efficiently
  • Calm demeanourEssential Requirements
  • Fluent in English & German essential, other languages an advantage
  • EU PASSPORT ONLY
  • Excellent communication skills
  • Previous experience in Reception or Customer Service
  • Package and Benefits

    • Comfortable accommodation
    • Competitive salary
    • Comprehensive training