Resort Assistant / Driver

Job Details

Reporting to the Resort Manager you will assist with the overall smooth running of the resort. As a Driver you will work on a rota basis to cover all logistical movements within resort; ferrying guests to/from lift stations, airport transfers, taking colleagues to/from work and assisting with resort logistics. As part of the transfer team you will be our guests first impression of the company, therefore a pride in appearance and a welcoming nature are paramount. You will be knowledgeable of the local area and be central point of contact & knowledge in resort. For this role you MUST hold a UK, Full, Clean Drivers License for 3 years.

 

Key Accountabilities & Responsibilities:

Customer Focus

  • Transporting and loading/unloading of guests luggage to chalets/hotels
  • Pick up/drop off of activity equipment, eg. Ski shop run
  • Being the first impression of the company you will ensure that time keeping and personal presentation is paramount
  • All journeys must be executed safely to ensure our guests are comfortable at all times

Operational

  • Maintain company vehicles carrying out checks, booking vehicles in for routine services & MOTs, complete vehicle logs. Ensure you have all vehicle taxes, insurance documents and vehicle log books with the vehicle at all times
  • Adhere to UK and European driving laws
  • Planning trips
  • Completing resort & airport; transfers, logistics, staff movements, shopping, ski hire, lift pass collection, office drop offs & collections

 

Key Relationships:

  • Internal: Customers, Hotel Manager, Resort Chalet Manager, Resort Manager, Area Manager, General Staff
  • External: Suppliers, local authorities, airport staff

 

Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities

  • Strong social/people skills/Cheerful/Outgoing (E)
  • Highly Motivated (E)
  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E) 

Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving & Complaint Handling (E)
  • Planning/Organisational (E)
  • Literate and numerate (E)
  • IT, Admin & Social Media (E)
  • Conversational French/German (D) 

Qualifications

  • Full, Clean, UK Driving License Over 21 Years Of Age (E)

Experience

  • Relevant / Transferable Work Experience (E)
  • Experience of driving minibuses or other large vehicles
  • Seasonal overseas experience with an Overseas Tour Operator (HD)

Secure Cash Handling (E)

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