A Resort Representative is the first point of contact for our customers when they arrive on their holiday, so first impressions are key! You will be at the airport to ensure that the transition to resort is smooth, providing them with a wealth of information and knowledge on the way. In resort you will be available to answer any question they may have, and take the stress out of organizing the extras – lift passes, tuition, equipment hire etc. Either as part of a Resort Rep team or as the sole Rep in resort you will run a program of activities suitable to your guests and the resort throughout the week. You will excel in and be passionate about delivering outstanding customer service with a ‘can do’ attitude.
Key Accountabilities & Responsibilities:
What we’re looking for:
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.
Skills & Ability
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