As a Santa's Lapland Representative you will assist with all operational and guest related aspects that are particular to the guests in your designated properties.
You will ensure the high standards that the company expects are maintained while providing exceptional customer service to all of our guests to ensure their holiday runs as smoothly as possible at all times.
You will predominately be based in one of our Hotels or Christmas Cabins. You will liaise closely with the hotel’s management or our cabin hosts to ensure the smooth running of the guests’ accommodation and any other requirements of their holiday.
You will be responsible for running and attending the Gala dinners in the evenings. Additionally you will be promoting and selling our optional extra activities to our guests to ensure the company’s sales targets are met.
All our representatives will be confident in public speaking and have the ability to solve any problems the guests may have and effectively deal with any in resort complaints.
Our Santa's Lapland Representatives need to be a confident and outgoing, with excellent organisational and communication skills and the ability to work within a team. You must be able adapt your skills quickly into our fast-paced and exciting working environment.
Being part of the Santa's Lapland team you will be required to adhere to the Santa story at all times. Lack of natural day light and minus temperatures are also part of the day to day lifestyle you can expect.
Not only do we require lots of dedicated people to deliver our brochure promise but it is our staff that provide the excellent customer service to our guests that sets us apart from the competition.