Transport Manager

Job Details

Company Overview: 

Alpine Elements Ltd is a medium sized tour operator specialising in activity holidays for our Winter Ski, Summer Alps and Beach Club programmes, alongside our sister company iGO Ski. We operate in France, Greece and Austria with the head office located in London. We employ up to 500 overseas seasonal staff, in addition to a permanent head office team, working all year round to deliver the best product for our clients and support for our employees.   

Job Description:

As a Transport Manager for Alpine Elements you will be responsible for managing all transport arrangements for our guests each week to/from French (Grenoble, Geneva) and Austrian airports. You will prepare transport and coach grids using excel and liaise with our airport representatives to make the guest journey as smooth and efficient as possible. You will be the first point of contact in case of delays, re-organising transport where needed. You will liaise with multiple suppliers and manage a transport budget and also be responsible for facilitating in-resort driver training in addition to delivering vehicle management and maintenance training to applicable staff.  

What we are looking for:

You will need the ability to communicate effectively with a friendly and professional telephone manner in both English and French, along with an ability to problem solve and work under pressure. Full training on the company processes and systems will be provided.  

Key Accountabilities & Responsibilities:

Transfers and Transfer days:

  • Book transfers with coach and minibus suppliers
  • Communicate all transfer information to resort teams through the use of Excel grids
  • Check and distribute flight manifests to airport managers
  • Manage the smooth running of the midweek transfers via GVA airport
  • Liaise with the resort hosts, resort and airport management on the Sunday transfer day
  • Ensure the smooth running of all transfer days dealing with traffic delays, traffic, weather conditions etc.
  • Through resort feedback working with suppliers to improve the service provided to guests 
  • Liaise closely with the UK sales and Admin team to deliver the adhoc and supplement transfers
  • Work closely with Traudl and Austrian resort teams to coordinate transfers for our Guests in Austria
  • Coordinate new staff arrival transfers with UK HR team and resort / property managers
  • Book End Of Season Travel for all staff back to the UK at the end of season 

Vehicles

  • Organise and manage rented vehicle fleet
  • Manage start and end of season vehicle drop off and pick up at start of season 
  • Allocate vehicles to resort teams / individuals
  • Manage the speeding fine process, ensuring deadlines are met and tickets designated to appropriate staff
  • Facilitate the maintenance, servicing and repair of AE owned vehicles
  • Ensure all vehicles within the AE or rented fleet meet local legislation requirements including health and safety, fire safety, snow chains and in car emergency kits 

Phones

  • Produce, update and distribute French and Austrian contact list
  • Monitor monthly phone usage for all overseas staff reporting on key indicators and risks to the business
  • Administer the Phone and SIM card system
  • Allocate and distribute handsets • Work with phone supplier (Bouygues) dealing with billing queries and over/under payments and ensuring AE phone contract remains competitive   

Key Relationships: 

Internal: Operations Director (UK), Operations Director (Overseas), Head of Operations, Tour Operations Manager, Overseas Operations Team, Resort Staff

External: Suppliers, Drivers, Airport Managers  

Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.   

Personal Qualities

  • Ability to work to challenging and often changing deadlines  (E)
  • Strong social / people skills / cheerful / outgoing (E)
  • Motivated / passionate / enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / flexible attitude (E)
  • Honest and trustworthy (E)
  • Professional and reliable (E)  

Skills & Ability

  • Highly organised (E)
  • Ability to prioritise (E)
  • Strong IT skills including the full Microsoft Office Suite, especially Excel (E)
  • Literate and numerate (E)
  • High level of attention to detail (E)
  • Strong written and verbal communication skills; Excellent telephone Manner (E)
  • Business level French, both written and spoken (E)   

Experience

  • Relevant / transferable work experience (E)
  • Seasonal overseas experience gained within Beach or Ski Tour Operator(D)
  • Previous office based and administrative work experience (E)

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