Job
Details
Our resort managers are the driving force behind our teams, ensuring a smooth operation that provides our guests with a fantastic holiday that exceeds expectations.
On a day-to-day basis you will be responsible for the general operation and staff wellbeing, working closely with the chalet manager to ensure product delivery, resort logistics and staff performance.
The role is very broad so being able to multitask and prioritise is essential, no two days are ever the same from paperwork completion at home/office to onsite visits and meetings with staff and guests. You will be sure to be kept on your toes!
Building strong relationships with our staff, suppliers and guests is vital in this role, we are looking for real go getters who are approachable, target driven and committed to achieving high standards and service.
Requirements
Customer Focus
- • Ensure guests expectations are always exceeded.
- Meet set targets for sales, budgets and First Impression feedback for cleanliness, food, and comfort.
- Provide an approachable welcoming atmosphere in all areas within your resort.
- Guest complaints are kept to a minimum and resolved in a timely and efficient manner.
Operational
- Manage a range of operational needs within the resort and focus on driving forward the high standards across all chalets.
- Through resort and property visits, ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback.
- Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet.
- Completing and signing off weekly accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, and HACCP paperwork. Set deadlines using this information to ensure all budget, sales and customer satisfaction targets are achieved.
- To develop and maintain relationships with suppliers.
- Regular visits and monitoring of staff in the workplace.
- Crisis management
Leadership/Team management
- Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.
- General team welfare with a focus on creating a magnificent work culture.
- Regular reporting and succession planning with your area manager
- Conduct regular staff accommodation visits.
- Hold regular team meetings to discuss performance to drive and motivate your team members.
- Conduct performance management to include setting objectives, mid-season appraisals and end of season performance reviews along with regular 1,1s.
What we are looking for –
- Friendly and approachable
- Target driven.
- Able to deal with ambiguity.
- Outgoing and enthusiastic
- Thrives working in a high-pressured, fast-paced environment.
- Willing to work long hours and have a flexible attitude towards work.
- Team player
- Ability to prioritise and plan and adapt where needed.
- Experience handling complaints and dealing with difficult issues.
- Previous experience at a management level
- Knowledge of team development
- Excellent and friendly written and verbal communication skills
Must have –
- Full clean UK/EU driver’s license, driven for 3yrs + and be over the age of 21.
- Knowledge of the industry.
- Experience working within hospitality or hotel and chalet operation.
- Experience dealing with disciplinary processes and/or training & mentoring.
Advantageous if you have –
- Experience working overseas with a tour operator.
- Conversational French.
Other information
Salary and package benefits
- 35 hours a week working hours with great work life balance. Full training and development available with great career progression opportunities.
- Salary is competitive, uniform is provided.
- Accommodation is provided and included in the contract if needed or a more flexible salary if you do not require accommodation. Assistance to obtain a visa (UK only) can be provided as an optional extra.