General Assistant

Job Details

Customer Experience

  • Ensure all guests experience positive Highland Hospitality and offer consistent excellent customer service
  • Collaboration with all other team members to ensure seamless service

Cleaning and Room Servicing 

  • Stripping and making beds
  • Laundry processing and dealing with linen according to Standard Operating Procedures
  • Room set up
  • Cleaning bedrooms, bathrooms and public areas
  • Environmental care

Meal Preparation and Service

  • Assist with meal preparation according to procedures.
  • Provide cover for cook as required
  • Kitchen hygiene and cleaning based on HACCP procedures
  • Assist with weekly deep cleaning of food preparation areas
  • Prepare tables with special attention to sanitation and order
  • Maintain familiarity with menu items, ingredients, and allergens
  • Efficient and friendly service of all meals, ensuring tour groups depart on time after breakfast

Bar Service

  • Strict adherence to alcohol licensing rules and Operating Plan
  • Strict adherence to Health and Hygiene Regulations for the bar
  • Prepare alcoholic or non-alcoholic beverages in a timely manner
  • Assess guests' needs and preferences and make recommendations
  • Restock and replenish bar inventory and supplies
  • Prepare and serve appetisers, snacks, or other food items
  • Create a warm, friendly and homely atmosphere in the Great Room

Reception Duties & Customer Care

  • Telephone answering and basic administration duties
  • Booking reservations via phone and internet
  • Dealing with callers, maintenance contractors and deliveries
  • Check-in of tour passengers and independent guests
  • Liaison with Driver Guides & Head Office
  • Till operation & cash handling
  • Knowledge of local activities, attractions, and places of interest
  • Knowledge of Highland Explorer Tours and other tour products
  • Teamwork with other departments to ensure seamless service
  • General Customer Service and Care

Extra Duties

  • Secondment to Morag’s Lodge for relief cover
  • Help facilitate events and conferences
  • Basic maintenance
  • Posting on our Social Media pages
  • Maintaining external appearance of the Inn
  • Assist other team members when required
  • Adherence to Licensing, Environmental Health and Health and safety regulations
  • Job Information 

  • Company: The Skye Inn
  • Vacancy: General Assistant
  • Category: Catering Assistant, Food & Beverage Assistant, Housekeeping
  • Dates: Immediate start
  • Salary: £9 per hour
  • Locations:
    • Scotland
  • Options

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