Hotel Manager (Beach)

Job Details

As a Hotel Manager you will be responsible for the day-to-day management of your hotel and its staff exceeding guest’s holiday expectations at all times. You have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house, catering operations, and housekeeping. While taking a strategic overview and planning ahead to maximise profits, the Hotel Manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. The Hotel Manager will work to identify new initiatives to improve standards and tailor our product and service to individual customer expectations. You will set staff standards and ensure they maintain uniform, presentation and professionalism at all times.

 

Key Accountabilities & Responsibilities:

Customer Focus

  • To ensure that the Hotels guests expectations are exceeded at all times
  • Ensure that all customer complaints are resolved to in a timely and efficient manner
  • Meet set targets for First Impression feedback for Cleanliness, Food and Comfort
  • Provide an approachable welcoming atmosphere within your Hotel and between staff and guests

Operational

  • To ensure that the Hotel is running smoothly and efficiently in all areas-kitchen, restaurant, housekeeping, bar
  • Completing weekly Hotel accounts and administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork to set deadlines and using this information to ensure that all budgets, sales and customer satisfaction targets are being meet
  • Train, develop and discipline your Hotel team through motivation, coaching and performance management throughout the season
  • Liaising with your Heads of Department and Area Manager to ensure you implement a succession plan for all staff to match their individual needs and the needs of the business
  • To develop and maintain relationships with all suppliers

 

Sales

  • Putting into place a safe and secure cash handling process that all staff can understand, follow and record
  • To identify, implement, market and monitor incremental sales in the Hotel to meet set sales targets 

 

Key Relationships:

  • Internal: Area Manager, Assistant Hotel Manager, Head Chef, Sous Chef, Heads Of  Department, Hotel General staff, Resort Representatives  
  • External: Suppliers, Property Owners, Local Authorities

 

Person Specification (assessed via application, assessment centre or interview as appropriate):

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

 

Personal Qualities

  • Strong social/People skills/Cheerful/Outgoing (E)
  • Highly Motivated (E)
  • Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)

Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving and Complaint Handling (E)
  • Sales Experience (E)
  • Planning Organisational Skills (E)
  • Literate and Numerate (E)
  • IT / Admin / Social Media (E)
  • Training Mentoring (E)
  • Conversational French and/or German (HD)

Qualifications

  • Full UK clean Driving License (E)

Experience

  • Relevant Transferable work Experience (E)
  • People/ Team management / Supervisory Experience (E)

Secure Cash Handling Experience (E)

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