Self-Catered Manager

Job Details

Resorts: Morzine & Les Gets

The brief is simple. Help us to deliver amazing holiday experiences to our guests in some of the finest self-catered ski chalets in the Alps. Alongside one other Self-Catered Manager, you will be responsible for our portfolio of Luxury Self-Catered chalets, being the main points of contact for all guests staying in these chalets, as well as ensuring the highest standards of property presentation are met and maintained at all times. You'll need good forward planning and leadership skills but also a strong teamwork ethic as this is still a hands-on role particularly on busy changeovers where time is tight.

It'll be hard work, but hugely rewarding. Whilst we have extremely high expectations of our team, we also strive to create a positive environment for our staff. We structure our roles into realistic shifts so you can be sure you will enjoy a positive work-life balance, with plenty of time to explore everything the resort has to offer. If you're excited about working in some of the most exclusive properties in the Alps, why not join us in the spectacular surroundings of the French Alps for a season you’ll never forget?

Main Responsibilities

  • Take overall responsibility for the presentation and service in our self-catered properties, both by supervising and coaching your team, and also through active hands-on involvement.

  • Be the main point of contact for clients in the run-up to their stay, supporting our Travel Experience Manager with concierge requests and gathering all relevant details prior to guests’ arrival.

  • Welcome clients into our self-catered properties on their arrival day and explain the functions of the properties (heating, lighting, facilities) - providing a smooth check-in process on arrival and check-out on departure.

  • Working together with the other Self-Catered Manager, be the main point of contact for all guests in resort each week, and provide in-resort concierge support when required.

  • Produce accurate weekly reports covering various aspects of operations and guest feedback.

  • Report any maintenance issues and deal with minor issues (i.e. changing of light bulbs).

  • You will be confident in driving so that you can move between the properties efficiently.

Skills & Experience

  • Full driving licence required; Must be confident driving manual vehicles and in winter conditions (training provided)

  • Previous winter season experience is essential, as well as previous experience working in a 5-star hospitality environment, ideally within a management role

  • Passionate about the luxury ski industry and impeccable presentation of properties

  • Excellent verbal communication and interpersonal skills - fluency in English is essential and French is advantageous

  • Flexibility – able to cope well with varied and changing tasks and environments

  • Team leadership - excellent forward planning and people skills to ensure the smooth running of the housekeeping team

  • Experience of dealing with international clients of different backgrounds is also beneficial

  • Organised and well-presented with an excellent eye for detail


  • French Contract

  • 5 day working week with 2 full days off

  • Optional pre-arranged seasonal accommodation (private room allocation)

  • Lift pass (purchase provision)

  • Winter equipment hire (e.g. skis and boots)

  • Career development possibilities beyond the winter season for the right candidate

  • Job Information 

  • Company: The Boutique Chalet Company
  • Vacancy: Self-Catered Manager
  • Category: Ski Chalet Jobs, Management Jobs, Ski Season Administration Jobs
  • Locations:
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