Site Manager, Alderstead Heath

Job Details

Job Title: Site Manager

Responsible to: Regional Manager 

Location: Alderstead Heath Club Campsite

Line management responsibility: All Site Staff

Hours: 48-hours per week plus duty hours 

Site Band: Band 2

We have a vacancy for a permanent Site Manager (a couple would also be considered) at our Alderstead Heath Club Campsite, Redhill, Surrey.  

Alderstead Heath is a busy, multiple-couple site that is open all year round.  It is a 30-acre site with a large number of touring pitches, a storage facility, glamping accommodation  and seasonal pitches.

Supported by the Regional Manager, you will have day to day responsibility for managing the site and site staff, ensuring adherence to Caravan and Motorhome Club health and safety policies, developing the site’s commercial viability and providing a high quality experience to our Members and guests. 

You must be flexible in your approach as no two days are the same.  You will be required to safely, effectively and efficiently manage the site operations, undertaking all required tasks on site including grounds work, cleaning and office duties alongside the rest of the team.  

Suitable applicants must have demonstrable experience gained within the hospitality/tourism industry.  You will have strong people management skills and will be able to demonstrate excellent customer service experience. 

A copy of the full job description is below.

The successful candidates will be expected to live on site and a fully furnished two-bedroom bungalow is provided for this purpose. There is also an area to store either a caravan or motorhome.  

To be considered for this role, please submit your CV and covering letter of application to the HR Sites team, enclosing your current salary expectations. Closing date for applications is Monday, 4th July 2022. 

Job Description

Purpose of job: Responsible for managing the site safely, efficiently and effectively by delivering high levels of service, being a part of a motivated and competent team, creating a safe and enjoyable environment that enables all guests to enjoy their stay. 

Key Tasks/Accountabilities:

  1. To manage a safe, effective and efficient site and operation, whilst ensuring all guests have an enjoyable experience whilst on site.  

  2. To deliver safe operational practices and maintenance of site and equipment to ensure compliance with legal obligations and the Club’s policies and procedures.

  3. To manage and develop Assistant Site Managers and other staff (and if required, relief staff) to ensure the achievement of points one and two above.

  4. Provide high levels of customer service in accordance with the Club's standards and procedures to meet guests expectations.

  5. Adhere to annual budgets and manage spending in order to achieve your profit target; 

  6. Ensure the site and the site's facilities are maintained to a high level of cleanliness and appearance to comply with the Club's standards and the Health and Safety policy.

  7. To ensure activities are subject to suitable risk assessment and/or review and those control measures identified are implemented in a timely manner.

  8. Ensure all PPE provided is used, maintained and stored as per training. Ensure any deficiencies and/or defects are reported to the Regional Manager in a timely manner.

  9. To record any accident, incident, or near miss in accordance with Club procedures, to undertake the initial investigation and report the findings to the Regional Manager and our Health and Safety department within agreed timescales.

  10. Maintain accurate computerised and written records and provide efficient administration of the site to support the Club's operational procedures. 

  11. Apply Club policies, procedures and rules in a fair and common sense manner in accordance with the requirement of the site. 

  12. To be familiar with the Club’s Site Rules within the relevant areas of the Sites Directory and Handbook.

  13. Maintain effective and friendly working relationships with colleagues to promote a positive working environment, both at East Grinstead and throughout the Sites Network.

  14. To ensure in your absence of the Site Managers, a consistent level of service, standards, facilities and working practices is maintained in accordance with the requirement of your site. 

  15. Be prepared to undertake all training required; including refresher, pre-season, first aid, people management and health and safety training.

  16. Be prepared to undertake all reasonable tasks required to ensure consistent running of the site. 

Essential Skills & Experience Required:

  • Demonstrates a passion for and knowledge of the role

  • Excellent communication and interpersonal skills at all levels

  • Ability to work effectively on your own as well as in a team

  • Excellent attention to detail and organisational skills 

  • Experience of working in a customer service environment

  • Experience of providing conflict resolutions

  • Experience of managing glamping accommodation would be an advantage but training will be provided

  • Ability to provide solutions in an ever changing environment

  • Ability to follow instructions 

  • Experience of cash handling and card transactions 

  • IT literate, use of Microsoft Office. Experience of using G-Suite would be advantageous (Sheets and Docs)

  • Ability to use heavy machinery, including mowers, blowers and strimmers to attend to garden and pitch maintenance 

  • A full and valid Driving Licence is essential

  • Job Information 

  • Company: The Caravan and Motorhome Club
  • Vacancy: Site Manager, Alderstead Heath
  • Category: Site Management Jobs, Site Warden Jobs
  • Dates: Permanent
  • Salary: £30,000-£35,000 per annum
  • Locations:
  • Options

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