Summer Hotel Assistant

Job Details

As a hotel assistant you will provide a high level of customer service ensuring you are creating a warm, welcoming atmosphere for all our guests in our hotels. You will assist with serving breakfast and evening meals and cover service on the bar. As a part of your duties, you will carry out daily and weekly housekeeping duties ensuring the hotel is always kept to the highest of standards and work quick on a transfer day to ensure rooms and communal areas are ready for the new arrivals.

Requirements

Key Accountabilities & Responsibilities:

Customer Focus

  • To provide guests with a personal holiday experience with the highest service and cleanliness levels.
  • To ensure Alpine Elements hotel guests’ expectations are exceeded at all opportunities.
  • Assisting guest throughout their holiday and providing information and answering questions when needed.

Operational

  • To perform daily and weekly cleaning jobs to company standards on bedrooms and all public areas
  • Serving customers on the bar in a friendly manner
  • Provide a smooth-running efficient breakfast, afternoon tea and dinner service
  • To ensure that appropriate clean uniform is always worn
  • To ensure that all local information that may be of relevance to customers is clearly displayed and passed onto customers
  • To actively upsell any additional extras that the hotel may offer.
  • Maximise revenue in the hotels when upselling meal options and bar service

What we are looking for – 

  • Outgoing and enthusiastic
  • Motivated to provide excellent customer service
  • Adaptable people who are willing to work long hours and have a flexible attitude towards work
  • Clear communication skills
  • Excellent time management and attention to detail
  • Experience handling complaints, ability to think outside the box to resolve issues
  • Hotel or hospitality experience in various departments (Desirable)

Other information

Salary and Package benefits

  • Full training and development available with great career progression opportunities
  • Salary is competitive uniform is provided and staff meals are included within the working shifts
  • Accommodation and Insurance can be provided from the comapany and will come as an optional extra

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