Welfare and Administration Officer

Welfare and Administration Officer

Job Details

EC English Language Centres 

Helping students succeed in a global community 

EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community. 

EC has a Young Learners division which incorporates EC Academy, EC Study Tours and Embassy Summer and welcomes students from over 140 countries helping them to improve their language skills, meet new friends and take part in a wide range of activities and cultural excursions that will help them develop important life skills.

Position Summary:

The Welfare and Administration Officer leads the Welfare and Safeguarding within centre to create a safe and healthy environment for students, Group leaders and staff and is to the go to person for Welfare, Safeguarding and administration issues and concerns in centre. In most centres, they will also be the lead accommodation Manager and room/ accommodate all clients and staff according to regulatory guidelines and best practice. 

Key Responsibilities: 

  • Promoting and safeguarding the welfare of all students, Group leaders and staff in centre  
  • Lead, inform and inspire a team of colleagues dedicated to students’ development and welfare
  • Responsible for checking original staff documentation and completing of the Single Central Register with support from the Centre Manager 
  • Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations
  • Ensure the correct implementation and subsequent follow ups of the Welfare and Health & Safety systems under guidance from the Centre Manager and Head Office
  • To assist and take responsibility for, alongside the management team, the administration of the centre under guidance from the Centre Manager

Specific Welfare and Health and Safety duties include and are not limited to:

  • Ensuring compliance with the company’s Safeguarding, Health and Safety policies and those of the host school or college and that relevant policies and procedures regarding health, safety, welfare, bullying, and child protection issued by Embassy Summer and accreditation bodies are known and followed and adhered to by all relevant individuals
  • Be known and approachable to all students, Group leaders and staff for matters of Welfare, Health and Safety
  • Training, inducting, and inspiring the centre team in Welfare and Safeguarding
  • Taking appropriate action under guidance from the Centre Manager, Head Office and/or professional bodies where issues of health, safety or welfare arise
  • To ensure there are systems in place which enable all students to receive appropriate advice and guidance and have a channel reporting concerns during their stay
  • Overseeing the care and supervision of individual students (those not part of group) including the Guardian system: induction, training, implementation, monitoring, meetings, paperwork, student knowledge of their programmes and daily routines
  • Ensure that there is suitable supervision of students (in consultation with other managers) during activities, excursions, residences, and free time
  • Review and suggest immediate action on feedback received from students, staff and Group leaders in consultation with the Centre Manager
  • Ensure all students' dietary, medical, religious, and cultural needs are met
  • Promote a safe, inclusive, fun and rewarding school culture and ethos
  • To be responsible for the pastoral care and well-being of all the students
  • Conducting staff and Group leader meetings on Welfare, HSE and Safeguarding
  • To report all relevant concerns or issues to the Designated Safeguarding Lead 

Specific Administration duties include and are not limited to:

  • To liaise with the Head Office International Admissions Centre and ensure student data is accurate and up to date
  • Assist the Centre Manager in the management and organisation of student accommodation including accreditation compliance damage checks, allocations and college liaisons
  • Assist with student, Group leader and staff inductions
  • To be present at arrivals and help with welcoming students (individuals & groups) and Group leaders and to assist with student orientation
  • Assist with the departure transportation planning and logistics
  • On a rota basis, organise student departure check out procedures including final room check out and damage checks
  • To undertake regular inspections of all rooms and to ensure damage is kept to a minimum and reported to the Centre Manager and Group leaders when found
  • Attend regular meetings with the other centre managers, Group leaders and other stakeholders
  • Completing or reviewing accurate rooming and allocation plans (centre dependent)
  • Reviewing or completing accurate occupancy administration (centre dependent)
  • Reviewing or completing accurate accounting administration (centre dependent)
  • To support other managers when required
  • To carry out residential supervision duties, including meal and bedtime supervision
  • To support in activity and excursion sessions when necessary
  • Maintain clear and ensure consistent records are available to Head Office at all times

Organisational Compliance:

The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters. 

Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training. 

Qualifications & Training:

  • Educated to Degree level or equivalent (Desirable) 
  • Valid First Aid Certificate (Desirable)
  • Safeguarding Level 1 and 2 (Desirable) 

Essential criteria:

  • Experience in junior education/learning
  • A high degree of IT competency - Outlook & MS Office (specifically Excel) 
  • Excellent communication and interpersonal skills 
  • Excellent organisational and planning skills 
  • Ability to deal with, and resolve complex problems and issues 
  • Ability to work under pressure, multitask, prioritise tasks and meet tight deadlines

Desirable criteria:  

  • Safeguarding and Welfare experience with under 18s 
  • Experience with multiple departments and teams 
  • Experience in a summer school environment 
  • Safeguarding Level 1 and 2 (Desirable)  

Personal Attributes:

  • Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
  • Demonstrates emotional resilience in working with challenging behaviours
  • Demonstrates a positive attitude to the use of authority and maintaining discipline
  • Demonstrates an exceptional level of attention to detail

Working Week:

  • 6 days* out of 7 (1 day off per week)
  • All management roles are residential
  • *Maximum weekly hours will be detailed in the Offer Letter

Remuneration:

  • Our competitive Management weekly pay, inclusive of accommodation, will be based on the size of the centre and experience.  We will discuss this with you at the time of your interview.