Winter 23/24 Chalet Supervisor

Job Details

As a Chalet Supervisor you will manage a group of chalets in one of our great resorts and oversee that all high standards and service are met for our guests. Alongside logistics and planning, you will train, develop, and manage your hosts, and support staff, to go above and beyond guest expectations. You will have a strong understanding of chalet holidays and a proactive approach, ensuring you minimise and reduce guest complaints in the properties in your area. You will identify areas in which to reduce working hours and increase staff retention, whilst improving the quality of the product.

You will have the ability to identify success as well as areas for improvement, streamlining systems and processes to deliver operational efficiency and achieve our exacting standards. You will have the confidence and experience to go into the chalets and be hands-on help catering / cooking when needed, whilst also maintaining a professional demeanour to mentor those around you.


Customer Focus 

  • Achieve set KPI’s for guest satisfaction scores for chalets within your resorts.
  • Take responsibility resolving customer issues efficiently in resort.


  • Oversee a range of chalets, focusing on driving forward our high standards, service, and cleanliness.
  • Identify and share success as well as areas for improvement; streamlining systems and processes to deliver operational efficiency.
  • Manage Guest Complaint Management and exceed KPI’s in the reduction of the number of Guest Complaints.
  • Produce detailed and accurate inventories of all chalets and stock takes of all chalet’s stores.
  • Ensure your team submit; timesheets, temperature logs, vehicle paperwork, accounts, First Impressions, accident report forms, customer report forms, weekly staff movements forms and hit seasonal deadlines.
  • Oversee and organise the cleaning and close down of all chalets, storage facilities and staff accommodation.
  • Provide operational & logistical support and customer facing presence at required feeder points or airports on transfer days.
  • Ensure comprehensive closedown of resort at the end of season.


  • Oversee the performance of all chalet staff and provide continuous support and training ensuring the hosts and support staff conduct housekeeping and catering duties to set targets, KPI’s and standards.
  • Ensure induction and training is provided for all new or replacement chalet staff that start mid-season, ensuring that all aspects of a chalet is covered, and that relevant paperwork is completed.
  • Conduct regular staff accommodation, staff meals and uniform and grooming guideline audits to ensure staff are being provided with contractual services in line with their terms and conditions and staff are conforming to their contractual obligations.
  • Conduct weekly meetings to ensure staff remain motivated, hold mid-season appraisals, and end of season performance reviews and submit scanned paperwork to the HR department.

What we are looking for -

  • Passionate about skiing and snowboarding activities.
  • Motivated to provide excellent customer service.
  • Adaptable people who have a flexible attitude towards work.
  • Clear communication skills.
  • Ability to work alone and as part of a team.
  • Ability to cope under pressure.
  • Honest and trustworthy
  • Excellent collaborator, team player and leader.
  • Catering and cooking experience.
  • Previous management experience.
  • Food Hygiene and Safety Level 2 certification – links to online courses can be requested. (Essential)
  • A clean driving licence (Essential)

Desirable requirement 

  • Relevant transferable work experience.
  • Experience problem solving customer issues and thinking on your feet.
  • Conversational French is an advantage.

Other information

Salary and Package 

  • 35 hours a week contract which includes a great work/ life balance. Full training and development available with great career progression opportunities.
  • Salary is competitive and uniform is provided. Assistance to obtain a visa (UK only) can be provided as an optional extra if needed. Accommodation will be discounted if required.

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