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Thomas Cook 2019

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emmaem96 View Drop Down
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    Posted: 05 November 2018 at 14:47
Hi everyone,
I just got a call from Thomas Cook saying I was successful and will be working as a service rep summer 2019. Anyone else?
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Alicemayflintx View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alicemayflintx Quote  Post ReplyReply Direct Link To This Post Posted: 05 November 2018 at 15:24
Hi Emma, me too x
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Carly9495 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Carly9495 Quote  Post ReplyReply Direct Link To This Post Posted: 05 November 2018 at 15:27
Yay me too!!!!!
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Pmchugh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Pmchugh Quote  Post ReplyReply Direct Link To This Post Posted: 05 November 2018 at 23:32
Me too!! Woop
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emmaem96 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote emmaem96 Quote  Post ReplyReply Direct Link To This Post Posted: 06 November 2018 at 00:00
Should we make a facebook group? xx 
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Carly9495 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Carly9495 Quote  Post ReplyReply Direct Link To This Post Posted: 06 November 2018 at 07:53
Yeah good idea Emma! Add me into it :-)
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Cdg1995 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cdg1995 Quote  Post ReplyReply Direct Link To This Post Posted: 06 November 2018 at 23:09
Hi Guys,

Can you let me know what the assessment day schedule was like?

I have mine in a couple of weeks so would like to have an idea what to expect
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Alicemayflintx View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alicemayflintx Quote  Post ReplyReply Direct Link To This Post Posted: 07 November 2018 at 13:10
It starts off the everyone registering in, giving your name and handing in passport and documents etc. Then they take everyone into a room and introduce the company with a video and abit of what you do on the job.

Next they split you into groups where you are given scenarios that could happen on holiday and the way you react, you have to decide if it fits into the Thomas Cook values which are "Customer at heart" "Wear their flip flops" and "we are one Thomas Cook" so for example "you find out it is a customer's birthday in your hotel, so you arrange for a card and bottle of wine to be placed in their room" so obviously they are looking out for you discussing ideas in a group

Next you have 10 minutes to prepare a 2 minute presentation on a holiday destination. They ask you provide 3 features and 3 benefits of the destination so for example a feature "Included in this amazing trip is coach transfers there and back and free drinks all day" – Benefit of the feature "so that means your getting back to your hotel safely with the Thomas Cook reps and your not missing out on your all-inclusive deal"

Next part, they take everyone back into the big room where they go through some of the benefits of working with TC, such as annual leave, expense and they also ask if anyone has any other questions.

Final part is a 1-2-1 interview. Nothing to worry about, think it was a total of 3 questions mainly to do with working in a team, and having the customer at heart and so on

Hope this helped 
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hardy2255 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hardy2255 Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2018 at 16:14
hey everyone
i had my assessment day recently just got the call to say i have been successful with the service rep role 2019
look forward to meeting some of you
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bethanshep View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bethanshep Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2018 at 21:25
Hey guys
Got my assesment day on Saturday for an admin role. Can some one give me some tips and what the day entails.
Are the reps and administration assemsent days together?
Thanks
Beth
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