Assistant Resort Manager

Assistant Resort Manager

This is one of the most demanding, challenging yet rewarding jobs in the Alps! We are looking for professional, dedicated and highly motivated individuals to lead from the front in all aspects of resort life. As the Assistant Resort Manager you are key to making sure the exceptional service that we are renowned for is successfully delivered in resort.  This is a non ski role, heavily focused on resort administration, client concierge and in resort HR staff relations.

Reports to: Resort Manager and Delivery team in London

This is a very challenging position, requiring solid leadership and excellent people and logistical skills.

Key Responsibilities:

• Effectively supporting the Resort Manager with the day to day running of the resort
• Delivering the highest standard of customer service to our clients
• Working alongside the Resort Manager and locally run hotels and ski schools to deliver the Powder Byrne product
• In resort HR and management of the Powder Byrne resort team (staff welfare, discipline and motivation)
• Responsible for the weekly meal budget and planning of staff meals (making sure food is bought and a meal plan and rota in place)
• Driving and airport transfers where needed
• Liaising locally on behalf of Powder Byrne guests, including hotels, restaurants and transport authorities
• Carrying out daily correspondence relating to administration (e.g. expenses, client payment forms, operational feedback) 
• Assisting the Resort Manager carry out all planning and logistics for every peak week alongside the Delivery Team 
• Responsabile for  Client Concierge in resort

Requirements: 

• Previous experience of managing a successful team (ideally a resort team)
• Professional and positive attitude
• Full Clean Driving Licence (21 years or above)
• Excellent computer skills in excel and quick to learn new software
• Excellent guest relations and customer service skills
• Excellent organisation
• A good communicator who is adaptable resourceful, patient and diplomatic
• Ability to speak German or Italian(desirable)
• Team player essential
• UK or EU Passport
• Appropriate number of Schengen Area (EU) travel allocation days to complete contracted dates (UK passport holders can only travel to the area for 90 days in every 180 days)

Dates

• Winter season peak weeks (Christmas/New Year, February Half Term & Easter)
• Commitment to February Half term is a must

Package:

Accommodation, Return travel to resort, Uniform, Winter Sports Travel Insurance, Ski and Boot hire (where required), Ski Pass (where required), comprehensive pre-season training course and competitive wage