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Chalet Hotel Guest Services Representative

POSTED ON 20 Jun 2024
job Details

Join our enthusiastic, motivated & professional team in the mountains.

Our hotel team is based in Les Menuires (3 Valleys), France.

We accept applications from both UK and EU passport holders.

The company

Ski Famille is a privately owned company established in 1990. We are pioneering family skiing specialists run by a highly motivated team. We are passionate about helping families with young children to have an amazing and hassle free experience on their family skiing holiday. 

Chalet Hotel Guest Services Representative Role 

As the primary interface for our Les Bruyères (3 Valleys) hotel guests, your mission is to ensure that our guests have a premium, fantastic experience for the duration of their holiday.   You will greet all of our guests, and communicate with them throughout their stay, in an attentive, courteous and friendly manner. If queries arise, you will  sort these in the most efficient, proactive way, delighting the guests with your knowledgeable, enthusiastic attitude.


Chalet Hotel Guest Services Representative responsibilities 

  • Bring constant enthusiasm and positivity to the role.
  • Be the central point of contact & knowledge  about resort and skiing in the Hotel.
  • Providing a welcome speech so the customers are informed of all resort information and products that Ski Famille have on offer.
  • Be present at key customer contact times to provide information and support to guests.
  • Developing and distributing resort information, ensuring Hotel notice boards are up to date and hold appropriate and relevant information.
  • Organising the purchase and distribution of passes, equipment, lessons and activities.
  • Taking card payments and making accurate records.
  • Running an après event on at least one night for our hotel guests.
  • Airport Transfers.
  • Represent the company in a professional, well-presented manner always in compliance with the company uniform policy.
  • Find prompt, effective and efficient resolutions to any guest issues 
  • Facilitating excursions and events for our guests to enjoy
  • Supporting the front of house when needed.
  • Work closely with the hotel senior management team to deliver the best guest experience
  • You will work proactively to ensure that improvements in the guest experience are found and delivered throughout the season.


Chalet Hotel Guest Services Representative requirements

  • Previous excellent customer service experience 
  • Passion for the mountain environment and skiing.
  • Personal Qualities :  confident, friendly,  assertive,   approachable, positive,  enthusiastic attitude, energetic, resilient and hard working.
  • Strong communication skills in English (written and verbal) 
  • A proactive approach in looking for efficiencies in both processes and procedures while maintaining our standards . 
  • Motivated to provide excellent customer service.
  • Adaptable people who have a flexible attitude towards work.
  • Excellent organisation and presentation skills.
  • Ability to excel when working  alone and as part of a team.
  • Ability to cope under pressure.
  • Honest and trustworthy.
  • Fluent English and a good level of French would be an advantage.

The package and benefits

Ski Famille is proud of the number of staff who return year after year. We want to ensure we recruit the best people and support them to make the most of their time in the mountains. We offer you:

  • A highly competitive salary (with holiday pay) 
  • Contribution towards travel to and from France
  • Comprehensive paid pre-season training in resort
  • Optional accommodation for the duration of the season
  • 2 days off per week 
  • Branded uniform provided
  • Medical Travel Insurance for UK/EU employees
  • Opportunity to ski /snowboard when not working
  • Preferential prices for lift pass and ski equipment hire
  • The chance to kick-start your career in hospitality and travel
  • Make friends for life
  • A fantastic life experience

If you are hardworking, committed to the high standards we offer our guests and looking for an exciting new career opportunity we would love to hear from you. Apply today by clicking "Apply for this job" and sending your CV and a covering letter. 

Please note, we welcome (& actively encourage!) applications from couples or friends for all our roles




Ski Famille and Ski Vertigo


Chalet Hotel Guest Services Representative


Ski resort jobs


Hotel jobs, Management Jobs, Ski Resort Rep Jobs


Full time


Not specified

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