Chalet Supervisor, Summer Alps 25

As a Chalet Supervisor, you will report to the Senior operations team and oversee 4 chalets in Morzine, ensuring that all high standards and service are met for our guests. Alongside logistics and planning, you will train, develop, and manage your hosts, and support staff, to go above and beyond guest expectations. You will have a strong understanding of chalet holidays and a proactive approach, ensuring you minimise and reduce guest complaints in the properties in your area. You will identify areas in which to reduce working hours and increase staff retention, whilst improving the quality of the product.

You will have the ability to identify success as well as areas for improvement, streamlining systems and processes to deliver operational efficiency and achieve our exacting standards. You will have the confidence and experience to go into the chalets and be hands-on help with cooking when needed, whilst also maintaining a professional demeanour to mentor those around you.

Requirements

Customer Focus
Achieve set KPI’s for guest satisfaction scores for chalets within your resorts.
Resolve customer issues efficiently in resort.

Operational
Oversee a range of chalets, focusing on driving forward our high standards, service, and cleanliness.
Identify and share success as well as areas for improvement; streamlining systems and processes to deliver operational efficiency.
Manage Guest Complaint Management and exceed KPI’s in the reduction of the number of Guest Complaints.
Produce detailed and accurate inventories and stock takes.
Ensure your team submit; timesheets, temperature logs, First Impressions, accident report forms, customer report forms, weekly staff movements forms and hit seasonal deadlines.
Oversee and organise the cleaning and close down of all chalets, storage facilities and staff accommodation.
Provide operational & logistical support and customer facing presence at required feeder points or airports on transfer days.
Ensure comprehensive closedown of resort at the end of season.

Leadership
Oversee the performance of chalet hosts and provide continuous support and training ensuring the hosts and support staff conduct housekeeping and catering duties to set targets, KPI’s and standards.
Ensure induction and training is provided for all new or replacement chalet staff that start mid-season, ensuring that all aspects of a chalet are covered, and that relevant paperwork is completed.
Conduct regular staff accommodation and uniform checks.
Conduct weekly meetings to ensure staff remain motivated.

What we are looking for 
Outgoing and enthusiastic.
Motivated to provide excellent customer service.
Adaptable people who have a flexible attitude towards work.
Clear communication skills.
Ability to work alone and as part of a team.
Ability to cope under pressure.
Honest and trustworthy
Team player
Catering experience.
Previous management experience.
Experience problem solving customer issues.

Requirements of the role – 
Confident driver with full, clean licence. (Essential)
Food Hygiene and Safety Level 2 certification – links to online courses can be requested. (Essential)
Previous hospitality experience. (Essential)
Relevant transferable experience managing a team. (Desired)
Conversational French. (Desired)