French Speaking Receptionist/Admin

RECEPTIONIST/ADMIN – FLUENT FRENCH SPEAKER

Snowcoach is an independent family run company established in 1978, operating a hotel in the French Alps offering friendly, good value skiing/snowboarding holidays. We have many returning clients, year on year, which we think says a lot about our holidays and, most importantly, our staff!

Duties include: 

• Assist and support the Hotel Manager in all aspects of the hotel operation including looking after clients and staff.
• Be responsible in the Hotel Manager’s absence.
• To provide clients with an excellent holiday experience which is monitored through the weekly collation of client questionnaires.
• Working with the manager scheduling staff rotas, time sheets, etc., and helping to implement these. 
• General administration and accounts
• Set an example to the team to provide clients with the highest possible level of service.
• Responsible for monitoring high standard of cleanliness in bedrooms, kitchen, and public areas.
• Assist with serving evening meals. Help to lead and organise the evening après-ski entertainment.

Reception duties: 

• Welcome clients and be happy to converse with anyone from young to old!
• Manning the reception area; client check-in/checkout, issue departure invoices and take payments.
• Provide clients with exceptional customer service, handling any issues with courtesy and diplomacy.  
• Answering the telephone, correspondence and general office duties in English and French.
• Deal with booking enquires by telephone and email (English and French).
• Manage the in-house reservation system.
• Order and collect (in person) and issue client lift passes. Completion of weekly ski pack accounts.
• Ensure any maintenance and housekeeping issues are reported and duly completed.
• Responsible for maintaining cleanliness of reception and surrounding areas, updating notice board and displays.
• Liaise with suppliers, placing orders (in French) and checking deliveries. 
• Work well within the team and support other hotel operations as and when required which may include duties such as housekeeping, bar and kitchen.

Salary and Benefits

In addition to working for an independent, family run firm with over forty years’ experience where you are a valued member of the team and not just a number, the main benefits are:

• Competitive salary
• Meals and accommodation
• Free or subsidised travel to and from resort
• Full ski lift pass - whole area
• Skis and boots from our in-house ski shop or servicing of your own ski equipment
• Medical insurance if applicable
• Uniform
• Hotel bar discount
• Generous family and friends holiday discount
• Going skiing/boarding!

What we are looking for:

• Possession of an EU or UK passport. (For UK nationals working in France we have to obtain a work permit on your behalf and a visa unless you have a Carte de Sejour.  All staff will be on a French contract.)
• Fluency in French and English both written and verbal.
• A good standard of general education.
• A pleasant and friendly personality, confident in communicating with all ages.
• Excellent organisational and time-management skills.  Proficient in Excel.
• Previous hospitality experience.
• Full clean UK driving licence would be useful and experience of driving in mountain/snowy conditions advantageous.
• Confident in a pressured working environment.