Front of House Chalet Host

We currently have a position available for a solo applicant, working as a chalet host (mostly front of house) at Chalet Mila.

Bansko is regularly voted the best value ski resort in Europe. In resort prices are much lower than other European resorts, with a 2 course meal including wine costing around €30. A beer or hot chocolate is around €4 in the village and on the slopes is around €6.

Bansko is a charming town with plenty of history as well as a vibrant apres-ski scene. The town and the mountain are World Heritage Sites, protected by UNESCO. Bansko has the best snow record in Bulgaria and the winter season runs from Mid-December to Mid-April. With 75km of piste and 80% snow making coverage, Bansko attracts skiers and snowboarders of all abilities.

Chalet Host positions

We are looking for a solo applicant to join our existing team. You will be responsible for the day to day running of one of our three chalets, working alongside an experienced chalet cook, who has been with us for 4 seaons.

You must hold an EU passport (or Bulgarian Residency) and be available from early February to mid April and you must be customer focused, hard working, have lots of energy, enjoy meeting a diverse range of people and have a good sense of humour. Our positions would suit those who are self-directed and happy to take on any task to ensure our customers have a brilliant time.

Previous chalet host experience is desirable, otherwise a strong background in customer facing hospitality and serving food.

A high level of speaking, reading, writing and understanding English is required.

Perks

The cost of living in Bansko is much lower than resorts in the Alps, and our hosts are able to live comfortably and enjoy everything the resort has to offer, including regular meals out at local restaurants as well as eating and drinking on the mountain.

Our package includes a competitive salary, meals on work days, uniform, bonus scheme, huge commission opportunities, free equipment rental for the season, and fun monthly team building activities. We can also assist with finding local accommodation, airport transfers and season lift passes (payable locally). You will have at least 1.5 days off per week and full pay on any empty weeks.

We are a small company and we provide our hosts with daily support in resort. There will be some time for shadowing/training for our new recruit.

We have a daily cleaner at the chalets for the bedrooms and bathrooms, giving hosts more free time for skiing or relaxing between morning and evening shifts.

Responsibilities, working in a pair with our chalet cook:

• Deliver an informative welcome speech, ensuring that sales for apres ski activities are maximized
• Represent Total Chalets at the ski rental shop on their arrival
• Distribution of pre-ordered ski passes
• Serve breakfast, afternoon tea and 3 course dinner on 3 or 5 days (depending on the booking)
• Manage stock levels, food rotation, shopping lists and weekly budget
• Responsible for managing morning and afternoon transfer of guests to and from slopes (either driving yourself or using our driver)
• Work together with an external cleaner on changeover day and check standards
• Maintain excellent standards of hygiene and cleanliness (both personal and the chalet itself)
• Keeping the kitchen and dining room clean each day
• DIY maintenance day to day such as changing lightbulbs and replacing batteries
• Build a rapport with the guests and positively add to their overall holiday experience
• Publish weekly photos to for marketing purposes on our social media platforms. Eg. food served, the snow, chalet photos, resort etc

Typical working hours:

Working hours vary depending on how fast, organised and efficient you are. Also depending on guest numbers and what time breakfast will be served (this varies depending on guests). Some weeks may have no guests and on those weeks the working hours are very low but the pay stays the same (apart from tips and commissions). Guests can choose to have 3 or 5 evening meals and so the evening hours may be less than those stated below.

• Monday 7am to 10am and 5pm to 9.30pm
• Tuesday 7am to 10am and 5pm to 9.30pm
• Wednesday – Day Off
• Thursday – 7am to 10am and 4.30pm to 9.30pm
• Friday 7am to 11.30am and 5pm to 9.30pm
• Saturday 9am to 1pm and 4pm to 9.30pm (this is guest arrival/departure day)
• Sunday 7am to 9am

We are proud to have returning staff as well as returning guests, and we feel this reflects the level of support and service we offer.

Sadly since Brexit we cannot consider British passport holders unless you also have a European passport or existing Bulgarian residency.

We are happy to help arrange local accommodation and ski passes for you (deducted from salary).

Please email Laura your CVs, cover letters and recent photo to [email protected]

Video interviews will be held online using Whatsapp or Facetime.