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Guest Experience / Leisure Manager - Portugal

POSTED ON 25 Jun 2024
job Details

Guest Experience / Leisure Team Manager


Role Purpose
Scott Dunn Managers are dedicated and highly motivated individuals who manage our full operation at the required destination, ensuring all our guests receive exceptional service. This position holds overall responsibility within the resort and is very diverse in its portfolio of associated duties. While the role is primarily that of overseeing the work of the team and the other managers, problem solving is a significant responsibility, being ready and willing to get involved in any aspect of the operation from Childcare to Guest relations to human resource management. 


From our teams, we expect an attitude whereby “Nothing is too much trouble”. There will be an expectation for you to meet following obligations:

  • Ensure all guests always receive the highest possible level of “Scott Dunn” service.
  • Effectively manage and oversee the resort team, leading by example.
  • Create a positive team atmosphere.
  • Ensure all staff carry out their roles according to Scott Dunn standards.
  • Follow grievance and disciplinaries/staff policies in line with company standards.
  • Be responsible for all communication and processes for any arising issues within the team.
  • Ensure property and equipment is looked after with the utmost care.
  • Build and maintain a professional relationship with all suppliers (in resort and beyond).
  • Work closely with the UK team to ensure the smooth running of the resort.


Administrative / HR

  • Work closely with Guest Relations Managers to co-ordinate guest bookings.
  • Support the Guest Relations Manager to facilitate resolutions of issues (complaints, changes to travel plans and medical issues etc).
  • Complete all paperwork accurately and efficiently to ensure effective running of the resort.
  • Inspire and lead the team through regular meetings, one to one reviews and team building.
  • Ensure the day-to-day logistics of resort are planned and clearly communicated to the team.
  • Manage staff accommodation, ensuring teams always treat it with respect.
  • Work to a budget and report regularly on all costs.


Childcare Operational duties

  • To contact all guests (pre-departure) to confirm details about their upcoming holiday.
  • Book the Kid’s Club external activities on a week-by-week basis.
  • Support the childcare team in weekly logistical tasks.
  • Ensure any health and safety issues and potential risks are resolved in a timely manner.
  • Provide a degree of flexibility wherever possible to meet business needs.
  • Oversee the standard of cleanliness within the Kid’s Club premises.
  • Implement all policies and procedures to promote efficient operational standards.


About you

A successful Manager will:

  • Lead by example
  • Possess excellent numeric, administrative and organisational skills
  • Have an outstanding eye for detail
  • Demonstrate an exceptional work ethic
  • Work independently or as part of the team
  • Have superior relationship building and interpersonal skills
  • Be self-motivated
  • Show a pro-active and highly flexible approach to their work
  • Demonstrate a professional “can-do” attitude
  • Promote excellent time keeping and reliability
  • Remain calm, patient, diplomatic and tactful even under pressure


Essential Experience

·         Clear spoken and written English

·         Basic academics – including maths, English and IT.

·         Previous experience of managing teams in a hospitality environment

·         Available for the required dates (9th to 23rd July 2024)


Desirable Attributes

·         Full EU Driving license

·         Other languages 

·         Paediatric First Aid Qualification


Please note that you will be required to hold a current criminal background check / disclosure and barring service check. If you do not have one, you will be required to obtain this prior to arrival in resort.


Those who are resident or have NIF / NISS for Portugal can be considered for employment. 

Those with EU passports can apply to work on a self-employed basis.

812641 aerial view pine cliffs pine cliffs resort

Scott Dunn


Guest Experience / Leisure Manager - Portugal


Hotels & Guesthouses


General Management, Operations Manager, Reception/Concierge


9th to 23rd July 2024


Full time





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