Hotel General Assistant/French Speaking Receptionist

HOTEL GENERAL ASSISTANT/FRENCH SPEAKING RECEPTIONIST

Snowcoach is an independent family run company established in 1978, operating a hotel in the French Alps offering friendly, good value skiing/snowboarding holidays. We have many returning clients, year on year, which we think says a lot about our holidays and, most importantly, our staff!

General duties include: 

• Customer service – welcoming and making clients feel at home.
• Strong focus on housekeeping (linen change, deep cleaning of clients’ bedrooms and bathrooms) and general cleaning of all public areas including toilets, lounge, bar, dining room etc.
• Dining service – setting up restaurant for buffet breakfast, afternoon tea/cakes and evening meal, serving food to/from tables. Clearing tables and cleaning the restaurant after service.
• Planning and participating in après ski activities.
• Work well within the team to cover days off and support other roles within the hotel operation, as and when required which may include, bar and kitchen.

Reception duties include:                                                                               

• Welcome clients and be happy to converse with anyone from young to old!
• Manning the reception area; client check-in/checkout, issue departure invoices and take payments.
• Provide clients with exceptional customer service, handling any issues with courtesy and diplomacy.  
• Answering the telephone, correspondence and general office duties in English and French.
• Deal with booking enquires by telephone and email (English and French).
• Manage the in-house reservation system.
• Order and collect (in person) and issue clients lift passes. Completion of weekly ski pack accounts.
• Ensure any maintenance and housekeeping issues are reported and duly completed.
• Responsible for maintaining cleanliness of reception and surrounding areas, updating notice board and displays.
• Liaise with suppliers, placing orders (in French) and checking deliveries. 
• Work well within the team and support other hotel operations as and when required which may include duties such as housekeeping, bar and kitchen.

Salary and Benefits

In addition to working for an independent, family run firm with over forty years’ experience where you are a valued member of the team and not just a number, the main benefits are:

• Competitive salary
• Meals and accommodation
• Free or subsidised travel to and from resort
• Ski lift pass - whole area
• Skis and boots from our in-house ski shop or servicing of your own ski equipment
• Medical insurance if applicable
• Uniform
• Hotel bar discount
• Generous family and friends holiday discount
• Going skiing/boarding!

What we are looking for:

• Possession of an EU or UK passport. (For UK nationals working in France we have to obtain a work permit on your behalf and a visa, unless you have a Carte de Sejour.)  All staff will be on a French contract.
• Fluency in French and English both written and verbal.
• A good standard of general education.
• A pleasant and friendly personality, confident in communicating with all ages.
• Excellent organisational and time-management skills.  Proficient in Excel.
• Previous hospitality experience.
• Full clean driving licence would be useful and experience of driving in mountain/snowy conditions advantageous.
• Confident in a pressured working environment.