Hotel Manager - Winter 25/26

As a hotel manager, you are responsible for the day-to-day management of the hotel, the guests and the staff. You will organise, plan, and direct front of house, catering, and housekeeping whilst being a point of contact for guests if any issues occur.

To exceed our guests’ expectations, our hotel managers must have good attention to detail, setting a great example to our staff so they will deliver a high standard of service.

You will work to identify new initiatives to improve standards and tailor our product and service to individual customer expectations. You will be a strategic leader with a passion for hospitality, excellent communication skills, and the ability to manage and motivate a diverse team.

Requirements

Customer Focus

• Ensure the hotel guests expectations are always exceeded.
• Ensure all customer complaints are resolved in a timely and efficient manner.
• Meet set targets for First Impression feedback for cleanliness, food, and comfort.
• Provide an approachable welcoming atmosphere within your hotel, between staff and guests.

Operational

• Ensure the hotel is running smoothly and efficiently in all areas.
• Complete weekly hotel accounts and administrative tasks including staff rota, risk assessments, fire / health & safety and HACCP paperwork. Set deadlines using this information to ensure all budgets, sales and customer satisfaction targets are met.
• To develop and maintain relationships with all suppliers
• Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.

What we are looking for –

• Outgoing and enthusiastic people.
• Motivated to achieve and encourage others to do the same.
• The ability to manage workload by themselves and delegate to the team where appropriate.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Team player
• Ability to prioritise and plan.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Previous experience managing team members at a supervisory or management level.

Advantageous if you have –

• Experience of dealing with disciplinary process and/or training & mentoring and developing staff.
• Conversational French.
• Experience at a management level within the hotel industry.

Other information

Salary and Package benefits

• 35 hours a week with a great work life balance. Full training and development available with great career progression opportunities.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts. Accommodation is provided, assistance to obtain a visa (UK only) can be provided as an optional extra if needed.