Rep / Guest Relations

Our Hotel / Chalet Rep team are the first point of contact for our customers when they arrive on their holiday, so first impressions are key! This starts with a phone call to guests before they arrive and then meeting them at the airport to ensure a smooth transition to the resort, providing them with a wealth of information and knowledge on the way. In resort you will be available to answer any questions they may have and take the stress out of their holiday by providing information and organizing any extra activities that our guests would like to book.

Overseen by a guest services manager and working as part of a hotel or resort team, you will work closely with the wider hospitality team to ensure your guests are having the best experience possible. You will support all roles within the hotel/ chalets, and always look to improve our commitment and service to each guest. You will make daily visits to your properties, resolving customer issues as and when they arise and run a program of activities suitable to your guests throughout the week. The right candidate will enjoy excelling in customer service, be passionate about delivering outstanding service with a ‘can do’ attitude and genuine excitement to be in the mountains.

Requirements

Customer Focus

• Bring constant enthusiasm and positivity to the role.
• Be the central point of contact & knowledge in resort.
• Transfers to/from airport.
• Represent the company in a professional, well-presented manner always in compliance with the company uniform policy.
• Complaint handling & problem solving.
• Running AD-Hoc events for our guests to enjoy
• Supporting the front of house and reception.

Operational

• Organising the purchase and distribution of tickets and activities.
• Providing a welcome speech so the customers are informed of all resort information and products that Alpine Elements have on offer.
• Conduct morning and evening property visits as well as ad hoc visits where required.
• Developing and distributing resort information, ensuring Chalet and Hotel notice boards are up to date and hold appropriate and relevant information.
• Taking card payments and making accurate records.
• Running a quiz night for our hotel guests.

What we are looking for

• Passion for the mountains.
• Motivated to provide excellent customer service.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Excellent organization and presentation skills.
• Ability to work alone and a part of a team.
• Ability to cope under pressure.
• Honest and trustworthy.
• Team player.

Requirements for the role

• Confident driver – Full, clean driving licence (Essential)
• Confident speaking in front of crowds (Essential)
• Knowledge of the Morzine/ Les Gets area (Desired)
• Relevant transferable work experience (Desired)
• Experience problem solving customer issues (Desired)

Other information

Salary and Package benefits

• 35 hours a week working hours. Full training and development available with great career progression opportunities for future seasons.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts. Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.