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Seeking Chalet Host Couple

POSTED ON 15 Apr 2024
job Details

JOB DESCRIPTION

Job Title: BamBam Rocks Chalet Host Couple

Reports To: Chalet Owners (UK based)

Location: Saint Lary Soulan, Pyrenees

Salary: Weekly salary £510, free accommodation (private self-contained apartment) inc bills, lift passes included. Position can be extended to all year round if of interest. Salary payable in UK GBP or to a French account in Euros. 

OVERALL RESPONSIBILITY

The owners see this as a fantastic opportunity for the right couple and are looking for people with great and proven communication and organisational skills and a genuine passion to manage and host clients to ensure that they have a fantastic, luxurious stay in the chalet and want to come back year on year.

This is a hosting and management role that involves liaising with guests and local companies/individuals, performing weekly cleaning/changeover services in season, (depending on experience) catering skills, liaising with specialist trades where needed (plumber/electrician). The successful candidate(s) will be capable of undertaking basic DIY and general maintenance tasks that don’t require a specialist (e.g. changing lightbulbs, basic painting and clearing snow from pathways etc). 

It is expected that the chalet hosts will meet and greet the guests, be reachable via telephone should they have any questions throughout their stay and be available for the guests' departure. 

The hosts will report formally to the owners on a weekly basis but open dialogue is encouraged and more regular contact is expected as and when any issues arise.

An important part of the role is to be able to interact with local French guests and trades people so a basic grasp of French is essential. 

The position is based out of a self-contained flat attached to the main chalet. This flat has been refurbished to a high standard and enjoys fantastic views of the valley. Although you would be expected to be contactable at all times the role is likely to leave a lot of free time during the week to enjoy the surrounding mountains, any other working commitments and make the most of the great outdoors on your doorstep. 

TYPICAL QUALIFICATIONS / EXPERIENCE

  • Two years’ experience in a similar management/host role
  • Have fantastic interpersonal and communication skills
  • Be proactive and highly driven
  • Strong organisational skills
  • Speak at least basic French 
  • Be trustworthy and approachable
  • Attention to detail is key for both booking needs and cleaning skills

ROLES & RESPONSIBILITIES

  1. Management responsibility for BamBam Rocks Chalet. Including changeovers, communication with chalet guests both prior to and during their stay, and ad hoc tasks where necessary.
  2. Hot Tub maintenance and weekly emptying.
  3. Close collaboration with the owners to provide the following:
  4. Report on positive and negative feedback from the guests
  5. Ensure that the Chalet is maintained to the high standard expected.
  6. Ensure that the health and safety of our guests is met. Clearing snow and making sure that lights work etc.
  7. Meet and greet guests on arrival.
  8. Liaising with guests from initial enquiry through to booking, ensuring that they have accurate directions to the chalet and helping them with ski hire etc. on the Saturday or Sunday.  
  9. Proactively meet with the guests at the end of their stay to gather guest feedback.

In summary, the owners would like the suitable candidates to fully share the BamBam Rocks vision and would like a passionate couple with confidence and initiative to be part of the ongoing BamBam Rocks journey.

Estage Agent Photo
Company

BamBam Rocks

Vacancy

Seeking Chalet Host Couple

Sector

Hotels & Guesthouses

Category

General Management, Housekeeping

Dates

Winter 2024 onwards

Hours

Part time

Accommodation

Provided

Salary

£510 per week.

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