Summer 24 Hotel Assistant

As an hotel assistant, you will provide a high level of customer service ensuring you are creating a warm, welcoming atmosphere for all our hotel guests. You will assist with serving breakfast and evening meals to a high standard and carry out daily housekeeping duties ensuring all areas of the hotel are kept clean. There will be a big focus on efficiency on transfer day to ensure rooms and communal areas are deep cleaned and ready for the new arrivals.
 

Requirements

Customer Focus

• To provide guests with a personalised holiday experience with the highest service and cleanliness levels.
• To ensure Alpine Elements hotel guests’ expectations are exceeded at all opportunities.
• Assisting guests throughout their holiday and providing information and answering questions when needed.

Operational

• To perform daily and weekly cleaning jobs to company standards on bedrooms, bathrooms, and all public areas.
• Provide a smooth-running efficient breakfast, afternoon tea and dinner service.
• To perform occasional kitchen porter duties to support the chefs.
• To ensure that appropriate clean uniform is always worn.
• To ensure that all local information that may be of relevance to customers is clearly displayed and passed onto customers.
• To actively upsell any additional extras that the hotel may offer.
• To ensure you achieve set targets for guest satisfaction scores.

What we are looking for –

• Passionate about the mountains.
• Motivated to provide excellent customer service.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Excellent time management and attention to detail.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Honest, trustworthy, and hard working.
• Ability to cope under pressure.
• Great team player.

Requirements of the role –

• Energetic and enthusiastic about speaking with people (Essential)
• Previous hotel or hospitality experience in other departments (Desired)
   

Other information

Salary and Package benefits

• 35 hours a week working hours which include split shifts with great work life balance. Full training and development available with great career progression opportunities.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts. Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.