Travel Sales Supervisor - Hybrid / Hammersmith, London

Work for Mark Warner

Keen to work in one of the travel industry's most highly regarded independent travel companies? If you share our passionate for travel then we’d love to hear from you.

Mark Warner specialise in superb active and family holidays to top resorts in Europe, both for winter fun in the French Alps and beautiful beach locations in the Mediterranean. Our holidays are perfect for everyone from families, singles or couples to groups of friends.

With over 50 years’ experience we continue to be market leaders for family holidays and each year employ hundreds of staff to work in our overseas resorts and approximately 30 staff within Head Office in the UK. Much of our success is attributed to the high quality of our staff and their dedication to delivering outstanding customer service.

Sales Supervisor & Agency Sales

Working With Us

·        Competitive Salary, 37.5 hours per week

·        20 days of annual leave, plus bank holidays, increasing with length of service

·        Hybrid role - work from home a couple of days a week and from one of our resorts each Summer!

·        Headquarters in our offices in Hammersmith – a minute from the tube stations

·        Regular company socials and awesome Summer and Christmas parties

·        Great working environment - team of hard working and passionate travellers

·        Regular familiarisation discoveries of our beautiful resorts, including a 7-night “customer experience” trip

·        Discounts on Mark Warner holidays for Friends & Family

About the Role

This is a permanent position within our Sales Department and you will be responsible for building relationships with our trade partners and developing our team of Sales Experts. Additionally, you will be selling and administrating holidays from our entire portfolio of beautiful beach locations in the Mediterranean and ski holidays in France. The role presents an excellent opportunity for someone who is passionate about travel, has the ability to thrive under pressure and wants to develop their career in the travel sector.

You will be working in a dynamic department within a well-regarded Tour Operator business,

working closely with all in-house departments as well as a variety of travel agents and suppliers.

Main Responsibilities

·        Oversee the daily activities of the Sales Team, providing guidance and support

·        Be a mentor and coach for the Sales Team to drive service excellence, working towards targets and growing revenue

·        Meeting with and supporting Travel Agents to build new and nurture existing relationships

·        Regularly compile and analyse sales data to generate reports that track performance metrics, identify trends, and inform decision-making

·        Be the first-level of escalation for customer service resolution

·        Actively sell Mark Warner holidays to our entire portfolio of hotels across both our ski & beach programmes

·        Respond quickly and accurately to our different sales channels (phone, email & web chat) from the initial enquiry through to booking and pre-departure assistance

·        Ensure the team pro-actively maximise the commercial opportunity from every sales lead from both direct clients and travel partners

·        Directionally sell (as requested by the commercial and flights teams) to ensure we maximise

the loads and occupancy on our committed charter flights and in our hotel rooms

·        Ensure all clients receive on an on brand experience, delivering exceptional customer service

·        Assisting other departments on an ad-hoc basis when required

·        This job description cannot be exhaustive due to the peculiar nature of the tourism industry; the job holder may be required to carry out tasks as specified by their Manager(s).

Abilities and Skills

·        Experience in supervising a team within a sales environment

·        Experience of Sales and Customer service interactions with clients both face-to-face and via telephone

·        Ability to work individually or as part of a team

·        High attention to detail and strong organisational and communication skills

·        Ability to manage time and workload effectively to meet deadlines Resilient and motivated

·        Solution focused and hungry to succeed approach

·        Enthusiastic about creating a positive working environment

·        Enjoy speaking with people and building a relationships

·        Confident and professional with a calm demeanour

·        A great listener with empathy and charm

·        IT literate with sound knowledge of Microsoft Office suite

Essential Requirements

·        A passionate traveller

·        Can create a connection with our guests whether though a mutual love of water sports, cycling, tennis, ski or family holidays

·        Proof of right to work in the UK

·        UK National Insurance Number

·        UK Bank account

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