Guest Relations Intern (Avana Vietnam)

Guest Relations Intern at Avana in Hoa Binh, Vietnam

Avana, represented by RMC Asia, is looking for guest relations interns to join their team in Hoa Binh, Vietnam! This opportunity is part of RMC Asia's Cultural Exchange Programs: a range of hospitality internships, management training, and contractual positions in leading hotels and resorts across Asia. Apply to become a participant and gain the chance to learn from and work with industry professionals, experience unique cultural exchanges, and explore beneficial prospects!

DETAILS

• Host: A 5-Star Resort by Avana
• Destination:  Hoa Binh, Vietnam
• Department: Front Office
• Program: Hospitality & Business Internship
• Duration: 6 - 12 months
• Intake: August - October 2024

GUEST RELATIONS - RESPONSIBILITIES

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about hotel services, amenities, areas, and venues
• Anticipate guest needs and build rapport with customers
• Address customer complaints
• Record information in the logbook daily
• Ensure compliance with health and quality standards
• Other related duties in the front office department

GENERAL REQUIREMENTS

• Enrolled students only
• School, college, or university reference letter
• Conversational English
• Well-groomed
• Pleasant personality
• Clean criminal record
• No drug abuse
• Minimum 6 months passport validity

PROGRAM BENEFITS

• Accommodation
• Visa sponsorship 
• Monthly allowance
• 3 on-duty meals per day
• Local transportation
• Uniform with laundry service
• Travel and health insurance
• Arrival support
• Recruitment opportunity by the host
• An unforgettable educational travel experience
• Additional benefits provided by the host!

For more internship opportunities and information about our Cultural Exchange Programs in Asia, visit our website.