Climbing Instructor

IMPORTANT INFORMATION – Please read before proceeding with your application. 

• Please avoid submitting multiple applications - Only apply for the job you are most suited for. You will have the option to note interest in alternative roles during the application process.
• To work for Neilson, you MUST be over the age of 18 on or before the date you are available to start work.
• We are a UK-based company operating within the EU - To obtain the required legal documents to work for Neilson, you MUST hold a valid UK or EU passport. Alternatively, you must already have the legal right to work in either Greece, Italy, or Croatia. 

You must be a qualified Climbing Instructor - CWA (Climbing Wall and Abseil) Instructor or SPA (Single Pitch Award).

You will deliver a varied weekly climbing programme that is always safe, fun, and precisely tailored to your guests. You will interact with individuals from all walks of life at varying fitness levels, enabling you to inspire and continually expand your personal experience. 

Ideally, we're looking for full-season staff from April to early November. We will consider candidates with shorter availability dates, but operationally, those with a combination of the best dates and qualifications will always take preference. 

Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play.

We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares.

Please note: All Neilson Active staff are DBS-checked. 

Requirements

Job Criteria & Responsibilities

• To deliver climbing experiences in line with the Neilson programme.
• Prepare suitable experience and ability-based climbs for adults and children.
• Demonstrate and deliver effective techniques to accommodate varying levels of fitness.
• Actively promote the climbing programme to increase participation.
• Ensure supplies are always well monitored and stocked. 
• Inform the line manager promptly when orders are required.
• To assist with training new or peak season coaches with the knowledge and skills to deliver the Neilson climbing programme.
• To ensure the highest standard of health and safety is adhered to.
• To fully advise guests on the practical/safe use of all equipment.
• Take personal responsibility for the maintenance, repair, and security of all Neilson equipment.
• Ensure that the appearance of the climbing wall or meeting areas always meets guest expectations.
• To organise/host social events and briefings. 
• Be prepared to move between resorts according to the operational needs of the business.
• Be flexible and willing to assist in all duties as requested by your line manager.
• Airport transfers - As the first point of guest contact, you'll be confident and consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort.

First Aid Certificate 

A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. 

We also encourage anyone working closely with children to consider obtaining their Paediatric First Aid at Work certificate; however, this is not an obligation for the job. 

You can search for First Aid at work courses via the link below:

• Red Cross – https://www.redcrossfirstaidtraining.co.uk 
• St Johns Ambulance - https://www.sja.org.uk 

Qualifications & Experience Required

• CWA (Climbing Wall and Abseil) Instructor or SPA (Single Pitch Award).
• An understanding of current climbing developments.
• A solid understanding and knowledge covering the use of the climbing equipment and the associated safety procedures.
• Excellent communication and interpersonal skills.
• The ability to work well under pressure in a fast-paced environment.
• Strong organisational and time management skills.
• Flexible to work all the required hours with your team to get the job done well.
• Ability to deliver fun, engaging, safe and informative tuition.
• The ability to confidently hold a conversation and instruct in English.
• The ability to work well, independently, as part of a team, and to maintain effective working relationships.

Benefits

Working for Neilson

There is so much to be gained from working anywhere within our programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You’ll have the time of your life, you’ll make a bunch of new mates, you’ll enjoy mad adventures, and you’ll create stories you’ll be telling for years.

The package includes: 

• Highly competitive salary 
• Shared accommodation is provided – No bills to stress about.
• Meals included - Breakfast, lunch, and dinner while on duty.
• Inclusive travel to and from resort.
• Any visa/permit requirements will be sorted for you (UK Passport holders).
• Full training, including E-learning packages.
• Progression via our jump up/Jump higher programmes.
• Your uniform is provided specific to your role. 
• Days off & holidays. 
• Mate's rates & family holiday discounts.
• Emergency medical & dental insurance (UK residents)*. 
• Neilson Academy – Opportunities to obtain additional qualifications.
• Feel free to use the resort equipment in your spare time if it's available.

 *EU residents are required to make separate insurance arrangements - The HR team will provide more details after a job is offered.