Summer 26 - Chalet Host

Position

Are you excited to deliver great customer service and create a home from home for our guests? As an Alpine Elements Chalet Host, you will play a big part in our guests’ holiday and be directly responsible for ensuring all their holiday expectations are exceeded. Creating a welcoming atmosphere, you will be servicing rooms and communal areas whilst also providing breakfast, a high quality 3 course evening meal, and an afternoon tea of homemade bakes and savoury treats. You’ll need to be friendly, outgoing, and enthusiastic, ready to share your passion for good food and the mountains whilst delivering excellent customer service. You will be responsible for cleanliness, cooking, stock-control and budgeting whilst always keeping things running smoothly and efficiently for your guests.

Requirements

Customer Focus

• To ensure Alpine Elements chalet guests’ expectations are exceeded at all opportunities.
• Assist guests throughout their holiday, providing information, and answering questions when needed.
• Prepare meals to a high standard and delivering them on time.
• To provide guests with a personalised holiday experience with the highest service and cleanliness levels.

Operational

• Once a week clean of bedrooms and bathrooms.
• Daily cleaning of communal and kitchen area.
• Deep clean all chalet areas on transfer days and reset in a timely manner ready for guest arrivals.
• Conduct weekly chalet welcome meetings for guests.
• Ensure the appropriate clean uniform is always worn, adhering to company uniform guidelines.
• Prepare to our high standard; breakfast including hot options, sweet/savoury options for afternoon tea and a three-course set menu evening meal.
• Assist guests with luggage to rooms and provide information on arrival.
• Ensure you achieve set targets for guest satisfaction scores.

What we are looking for

• Passion for mountain activities.
• Outgoing and enthusiastic.
• Motivated to provide excellent customer service.
• Adaptable people who have a flexible attitude towards work.
• Clear communication skills.
• Ability to work alone and as part of a team.
• Ability to cope under pressure.
• Honest, trustworthy, and hard working.
• Relevant transferable experience.
• Confidence to cater a 3-course menu for up to 16 people.

Required for the role

• Food Hygiene and Safety Level 2 certification – to be completed before the start of season. Links to online courses can be requested, takes around 1-2 hours (Essential)
• Relevant transferable work experience. (Desired)
• Experience cooking for groups. (Desired)
• Experience problem solving customer issues. (Desired)

Other Information

Salary and Package benefits

• 35 working hours a week, which include split shifts with great work life balance.
• Full training and development available with great career progression opportunities.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts.
• Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.

Operational dates may vary by resort and property; however, they generally fall between early June and mid-September.